Application Support Agent Senior

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

Are you ready for a sneak peek into the day of an Application Support Agent Senior at Netcompany?

As an Application Support Agent Senior, you will:

• Perform data analysis for policy decisions, using existing dashboards and creating new ones when needed.
• Monitor and expand project activities, contributing to the continuous improvement of the project.
• Manage clinical and non-clinical project tools, ensuring they function effectively and support operational needs.
• Translate business needs into data and IT service requirements, acting as a bridge between stakeholders and technical teams.
• Conduct data quality control, ensuring accuracy, consistency, and reliability of project data.
• Carry out User Acceptance Testing (UAT) to verify that delivered services meet defined business requirements.
• Maintain and update documentation, including user manuals, FAQs, databases, wikis, and information dashboards.

What would make you a fit for the role:

• University degree in IT or equivalent professional experience in relevant domains.
• 2–5 years of relevant professional experience, with prior work in or with EU Institutions.
• Strong analytical, problem-solving, and learning abilities.
• Service-orientation, proactiveness, and adaptable mindset.
• Ability to work independently and collaboratively within a team.
• Experience handling complex tasks in a fast-paced environment.
• Strong communication skills and excellent command of English.

Being a part of the Netcompany team, you will be provided with:  

• Opportunity to work in a modern environment. 
• Competitive compensation & benefits package 
• Hospitalization plan 
• Hybrid working model
• Meal allowance 
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises) 
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) 
• Personalized development plan for targeted career growth 

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/