Application Specialist

JANA is focused on improving the integrity of gas pipeline systems through the application of advanced risk modeling technologies. Our models and software are defensible and highly predictive, allowing gas pipeline operators to take actions to reduce risk in their systems. And our Integrity Data suite enables pipeline operators to finally capture their pipeline asset data and unlock the value associated with this data.

As an entrepreneurial company, we provide an exciting, dynamic and respectful work environment where you will be an important contributor to the JANA Team. Our Mission at JANA is “Better Pipelines for a Better World” – we are true believers and inspire our employees to join us in this Mission!

High-energy Collaborative Environment: JANA combines the energy of a start-up software organization with the discipline of a precision engineering firm.

Social Events: Join the entire JANA Team for fun virtual Social Events like our Beer Club. We also like to get together for in-person events such as our Annual Birthday Bonspiel, Holiday events, our annual Company Picnic, and team events!

Giving Back: JANA is dedicated to giving back to our community. We hold an annual food drive for the Aurora Foodbank and have become one of their top contributors!

JANA promotes a healthy work-life balance: Through our comprehensive vacation program, floater days, and a hybrid work environment (up to 20% a month in office) JANA employees are able to take time to rest and rejuvenate!

Employee Recognition: We aim to Win, and we love to celebrate Wins with our People. We also offer a Phantom Share Program and annual bonuses!

JANA’s Application Specialists install, configure, manage, and troubleshoot JANA’s software products based on client requirements and model calibration. They will identify and analyze I.T. problems and needs for the clients and then develop appropriate solutions. Application Specialists will provide technical support, diagnosing problems, and dealing with software and installation issues. With the ability to adapt their approach to their audience, the Application Specialist interacts with the customers as well as JANA Business Analyst, Quality Assurance and Project Management teams.

Responsibilities

Installs, Configures and Tests JANA’s software products based on client requirements and model calibration

Works with client IT departments to set up integrations between JANA’s software products and client systems

Answers and resolves technical support queries - troubleshoots and provides technical solutions related to software and installation errors

Diagnoses technical problems and recommends engineering solutions

Works with JANA’s product and development teams to understand and plan for new feature deployments

Develops best practices and tools for technical leadership

Develops, implements, and administers databases and data collections

Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion

Supports business analyst to advise client on configuration and implementation options based on best practices

Required Skills & Experience

Undergraduate degree in a STEM field

1 – 3 years’ experience in software implementation

1 – 3 years’ experience in MS SQL Server or another RDBMS like Oracle, DB2, Teradata, etc.

Experience with scripting using Transact-SQL

Familiar with databases and networking, including experience installing client software

Hands-on ability to code in Python, JAVA, C#, or related languages

Pipeline operations or risk management knowledge an asset

Solid organizational skills, including multitasking and time-management

Strong verbal, written and presentation skills

Ability to work effectively both independently and as part of a team

Ability to work on tight deadlines

Must be able to travel in the US and Canada up to 10% of the time

JANA is committed to accommodating applicants with disabilities throughout the hiring process; in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with JANA, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of a background check. The type of check performed is determined by the role and JANA’s employment policies. Checks may include any of the following: employment verification, employment references, SIN validation, education verification, criminal records check, search against global sanctions and government watch lists, and/or credit check. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted. This role pays $60,000-$72,000 per year.