Application Production Support

Inetum2

Lisbon, Lisbon, Portugal permanent

Posted: February 25, 2026

Quick Summary

We are looking for a Production Support specialist to join our team and provide technical assistance for our clients. The ideal candidate will have experience in IT support and be able to work in a fast-paced environment. The role involves troubleshooting and resolving technical issues with our application software.

Required Skills

Job Description

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide.

If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum!

This role is part of an Application Support team responsible for ensuring the stability and proper functioning of key IT applications. The selected candidate will handle incidents, service requests, and day‑to‑day production support activities, including participation in shift work and on‑call rotations. The role also contributes to service improvement initiatives and continuity testing.

Main Tasks & Responsibilities

• Provide production support for data‑related applications and tools.
• Prioritize and resolve incidents, ensuring strong communication with business users.
• Analyze system, middleware and application logs to identify issues and root causes.
• Monitor applications and services, producing reports and ensuring continuous improvement of performance and availability.
• Contribute to service quality enhancement by addressing recurring issues through problem management or automation.

• Unix and Shell Scripting                               
• Data Warehouse, Data Platforms, Database, Oracle, PL-SQL & SQL                             
• Autosys and Middleware like MQ, Tomcat                          
• Cloud computing                               
• Reporting tools like PowerBI/Tableau                                  
• English - fluent

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