Application Owner - Operational Planning & Competencies

Overview: The Train Planning domain covers key operations of NMBS, including planning and executing services for Rolling Stock and Train Drivers from long-term to real-time. Our applications support monitoring Train Drivers’ knowledge, safety certification, and driving analysis.

Role: As an IT Application Owner, you are responsible for managing a portfolio of NMBS applications, ensuring their performance, stability, and lifecycle. You will also work on functional analyses for application enhancements, collaborating with external suppliers or in-house development teams.

Responsibilities:

• Advise and collaborate with business process owners and IT management on application portfolio evolution.

• Create and prioritize the work backlog based on the strategic roadmap, and oversee changes with the business process owner.

• Coordinate changes in sprints and releases, ensuring timely, budget-friendly, and quality completion.

• Manage and monitor applications end-to-end, ensuring optimal functioning, availability, lifecycle, and integration with other applications.

• Act as the first point of contact for Business Process Owners and IT staff, involving functional analysts when needed.

• Maintain contact with suppliers about new versions and releases.

• Handle incidents, problems, and service requests.

• Analyze, coordinate with developers, and test enhancements.

• Document solutions provided.

• Perform regression testing.

• Support long-term train planning publications.

• Guide and evaluate the handover from Project to Support (Build to Run).