Application Operations 2nd Level Support - Hybrid, Madrid (3-2)

1 Opening
Madrid

Role description

We are still looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for?

We are looking for a Application Operations 2nd Level Support to work with one of our clients which is a swiss bank.

Location: Madrid, Sol area (3 days office, 2 days WFH)

Schedule: Office working hours

Key Responsibilities:

Ensuring the operation of core banking applications in respect to application management (2nd level support)
Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders
Takeover of periodical on-call duty (weekly 7x24)
Administration of change requests, for application related process fulfillment
Participation in periodic releases on weekends
Engage in projects relating to operational aspects for existing or newly integrated applications
Routine data cleansing of the systems
Process optimization and automation of repetitive tasks including handover to L1 (Control Center)
Keep application operation documentation (knowledge database) up to date

YOUR PROFILE

Completed IT training (Degree in Computer Science or other IT related certification)
At least 2 years of professional experience in application support
Good Unix know-how (shell scripting is an advantage)
Knowledge of Windows OS at server level
Knowledge of Java application server / database / AWA is an advantage
ITIL Foundation certification
Ideally, experience in banking with a knowledge of financial products
Process-oriented and analytical approach
Enthusiastic team player with strong communication skills
Highly motivated, and proactive, with an eagerness to learn and take on new concepts
Good written and spoken English, German an advantage

What can we offer?

23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).
`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…)
Free access to several training platforms
Professional stability and career plans
UST also, compensates referrals from which you could benefit when you refer professionals.
The option to pick between 12 or 14 payments along the year.
Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
UST Club Platform discounts and gym Access discounts

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Skills

application support,itil,application maintenance,issue resolution,

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.