Application Managed Services Junior Analyst

Harbor is seeking an Analyst to join our dynamic Application Management services team in our Legal Technology & Operations practice. Our team is at the forefront of delivery of a quality service for our clients who have managed services agreements. We have extensive experience in legal processes and technology across several platforms. This role focuses mainly on Intapp solutions but also includes others where integration is essential, e.g. practice management systems, document management systems and external data providers. We serve both as advisors and as experienced, hands-on resources, collaborating with our clients to contain risk and cost through operational improvement, efficient data management, and technology usage.

As an Analyst, you will be expected to collaborate with senior and junior-level internal resources, as well as clients, to ensure correct prioritization and timely delivery of both a “business as usual” type model for our clients as well as some “continual improvement” tasks. This is a hybrid position, working from our Moncton, New Brunswick office in Canada.

Job Duties and Responsibilities

The role is split into two main areas of responsibility:

• Monitoring and resolving issues within client production environments. This is termed “business as usual”.

• Improving configuration and processes for clients, based on changing needs. This is termed as “continual
improvement”.

Business as usual includes the following responsibilities:

• Carry out regular proactive monitoring on client systems.

• Assist clients and other team members with production issues in a timely fashion, these could be data or process
related.

• Provide regular and concise client updates when resolving issues.

• Collaborate with technology providers and clients to resolve defects.

• Support integrations with third party applications.

• Reconcile data across various systems.

• Configure Intapp product software.

• Gain knowledge to become proficient in both the supported applications and business processes.

Continuous improvement includes the following responsibilities:

• Collaborate with other team members to execute planned changes to client implementation components.

• Execute test plans to validate outcomes from continuous improvement items.

• Document small changes to include communication back to the client.

• Actively participate in deployment of changes.

Experience, Education and Qualifications:

General skills:

• Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics,
Accounting or Data & Analytics.

• Understanding of the implementation process including requirement analysis, design, configuration/development,
migration, testing, and change management.

• Strong observational, analytical and numerical reasoning skills

• Effective communication and storytelling skills (written and spoken).

• Excels in a cooperative team environment.

• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills.

• Competent in the following areas: problem solving, customer-focus, communication, collaboration and
punctuality.

Technical skills:

• Advanced computer skills (primarily Excel, Word, PowerPoint, and Visio); familiarity with use of Outlook, Teams,
and SharePoint as collaboration tools.

• Proficiency in the following technical areas: XML, JQUERY/JSON, REST APIs is an advantage.

• Proficiency in SQL is an advantage

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 800+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.