Application Engineering Coordinator

About IEM

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale.

Position Summary

The Application Engineering Coordinator is a central coordination role responsible for managing the intake, triage, and assignment of all incoming requests to the Application Engineering team. This role ensures that work is routed to the right engineer, tracked through completion, and escalated appropriately, enabling the team to respond quickly and consistently to internal and external stakeholders. By keeping the pipeline organized and performance visible, the Application Engineering Administrator helps IEM deliver responsive, high‑quality technical support in support of our commitment to powering what’s next.

Ideal Candidate Profile

The ideal candidate is highly organized, detail‑oriented, and comfortable working with technical teams and customer‑facing functions. They thrive in a fast‑paced environment, enjoy creating order from complexity, and communicate clearly with engineers, sales, and project managers. They are proactive in spotting issues early, following up on open items, and suggesting process improvements that help the team work smarter.

Key Responsibilities

• Monitor and manage all incoming application engineering requests (e.g., shared inboxes, ticketing systems, CRM) to ensure timely acknowledgment and routing.

• Review new requests for completeness, categorize by type and priority, and clarify missing information with requestors when needed.

• Assign requests to the appropriate Application Engineers based on expertise, workload, and service‑level expectations.

• Track the status of all active requests from intake through completion, ensuring systems are up to date and aging items are followed up.

• Prepare and maintain dashboards and reports on team performance, including volume, response times, resolution times, and backlog trends.

• Identify at‑risk, overdue, or high‑impact requests and coordinate with engineers and the Application Engineering Director to prioritize and resolve them.

• Escalate critical issues or blockers to the right stakeholders (e.g., management, Sales, Product, Operations) with clear context and impact.

• Support continuous improvement by documenting and updating standard operating procedures for intake, triage, assignment, and tracking.

• Assist with maintaining request templates, forms, and internal documentation to ensure consistent, high‑quality information capture.

• Serve as a coordination point between Application Engineering, Sales, Project Management, and other internal teams for status updates and expectations.

Qualifications

• Associate or bachelor’s degree, or equivalent experience in business, operations, engineering, or a related field.

• 2–4 years of experience in a coordinator, administrator, or operations role supporting technical or engineering teams.

• Experience working with ticketing, CRM, or project management tools (e.g., Salesforce, Jira, ServiceNow, Asana, Monday.com).

• Strong organizational and time‑management skills with the ability to manage multiple concurrent requests and priorities.

• Proficiency with Microsoft Office or Google Workspace, especially Excel/Sheets for simple reporting and dashboards.

• Clear written and verbal communication skills and a customer‑service mindset.

• High attention to detail, accuracy in keeping, and comfort working with data.

Preferred

• Experience supporting Application Engineering, Sales Engineering, or Product/Technical Support teams.

• Familiarity with basic electrical or power distribution concepts (helpful but not required).

• Experience in a manufacturing, industrial, or OEM environment.

Workplace Conditions

• Onsite role with primary collaboration with the Application Engineering team and Sales.

• Occasional meetings with colleagues across time zones may require flexibility in working hours.

• Travel expectations: Minimal; limited to occasional team meetings or training, if needed.

Physical Demands

• Primarily office‑based work at a computer workstation.

• Occasional visits to manufacturing or lab environments may be required for meetings or training.

Compensation

The salary range for this role is $97,600 – $109,800 per year, based on location, experience, and qualifications.

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

Learn more about IEM at https://www.iemfg.com

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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IEM does not discriminate against any applicant based on any characteristic protected by law.

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