Application & Contract Operations Team Leader

Volton Hellenic Energy SA – powering Greece with Electricity, Natural Gas, and Telecommunications through Orizon.

We provide reliable solutions and build trusted relationships with our customers.
Through innovative services, we meet today’s energy demands while preparing for the challenges of tomorrow.

As Greece’s first multi-service provider, we seamlessly combine energy and telecoms, creating a unique ecosystem of value and convenience to our customers.

Recognized for a 3rd consecutive year as a Great Place to Work, we are proud of our people and our culture of excellence.

We are not just keeping up with the future – we are leading the way, setting the standard, and shaping what comes next.

Join Us!

As part of its development Volton strengthens its human resources in Athens and seeks an Application & Contract Operations Team Leader.

The role leads the Application & Contract Operations team, ensuring the accurate, timely, and compliant management of all new customer applications and contracts.

It coordinates the team’s daily operations, monitors performance, and ensures the implementation of commercial policy and Contract Management guidelines. The role covers the management of Telesales applications through to submission, as well as the timely review and routing of all network applications to the relevant operators or continuation of the activation flow.

Responsibilities

• Coordinate daily operations and support the Application & Contract Operations team
• Monitor productivity, backlog and SLA performance for applications and contracts
• Oversee Back Office handling of Telesales activity and ensure timely customer follow-up for documentation collection
• Ensure data accuracy and completeness for proper and timely submission in Salesforce, and smooth transition from intake to review
• Supervise contract review and ensure compliance with commercial policies and regulatory requirements
• Monitor processes for application acceptance, rejection and corrections
• Implement risk control procedures, identify potential risks, and support credit and documentation validation rules
• Collaborate with Telesales, Retail, as well as Indirect channels and coordinate with internal teams to resolve issues and accelerate the application lifecycle
• Support KPI tracking and operational targets in collaboration with the Manager
• Drive process improvements, automation initiatives and actions to reduce delays, rework and errors

Requirements:
• 3-5 years of experience in Contract Management, Back Office Operations, Application Processing, or Risk Control
• Experience in the energy or telecommunications sector will be considered a strong asset
• Ability to monitor operational KPIs and SLAs
• Understanding of regulatory frameworks related to contracts and application processes

Personal Skills

• Strong team coordination and day-to-day operational management skills
• Structured problem-solving and analytical thinking
• Excellent time and people management skills

Benefits:
• A competitive fixed salary package aligned with your experience and expectations
• Hybrid working model
• Private insurance, corporate benefits and perks
• Continuous training and professional development
• Excellent professional environment
• Modern and productive working facilities

Don’t miss the chance to join a Great Place to Work–Certified company that fosters a positive work environment and is proudly recognized as a Best Workplace for Women 2025. Embracing an Employee First culture, we put people at the heart of everything we do; an approach honored with a Silver Award for Employee-Centric Culture and a Silver Award for Best Onboarding Initiatives.

All applications will be treated with confidentiality. If your CV meets the requirements of the job, we will contact you by phone to schedule an appointment. Information about the company on our site volton.gr