Application Analyst (W/M/X)

Veolia BeLux is a subsidiary of the international Veolia group that provides essential services to citizens and businesses in the fields of water, waste, and energy. We are true enthusiasts of the environment.

Would you like to work in a pleasant atmosphere and know that what you do makes a difference? 

Turn the tide with Veolia! Join our team of Application Analysts. You will not only learn and grow but also come to work with enthusiasm every day.

What are your main responsibilities?

• You are responsible for all Salesforce and Customer Hub processes within the "Sales and CRM" segment. Following a thorough onboarding period, you will grow into one of the key figures at Veolia when it comes to answering business-related questions and resolving bottlenecks.
• You oversee the rollout of new features and improvements within the Salesforce and Customer Hub environment, ensuring they align with the organization's strategic objectives.
• You monitor the performance of supporting applications and initiate improvements and change requests directed at the Product Team.
• You write test scripts and execute both technical and UAT tests, ensuring everything is thoroughly validated prior to review by the Product Lead.
• You develop, implement, and maintain detailed operational and functional procedures to support the day-to-day use of our applications and to maximize the number of queries that can be handled by first-line support.
• You accurately log field issues, analyze root causes, propose tailored solutions, and ensure proper follow-up and feedback to all stakeholders involved.
• You guide employees through the implementation of innovations and improvements within the Salesforce and Hub environment.
• In collaboration with training coordinators, you keep training materials and work instructions up to date.
• You coach and train new employees and users within your area of expertise, sharing useful tips and tricks.
• You consistently strive to design processes that can be rolled out internationally.

What do we expect from you?

• You have a Bachelor's degree or equivalent experience.
• You enjoy working independently but are also a team player.
• You are process-oriented and possess excellent administrative skills.
• You have Salesforce knowledge.
• You are analytical and a creative problem solver. You always strive for improvements where possible.
• You communicate fluently in Dutch and English. Knowledge of French is a plus.
• You are customer-focused, communicative, and possess the necessary persuasiveness.

What's in it for you?

 

Veolia is a dynamic, international company that focuses on the well-being of its employees. We offer you stability and opportunities for training and career development!

You will join our teams of professionals, where you can put your technical knowledge into practice and learn something new every day. You will have the opportunity to participate in exciting and innovative projects.

But that's not all, working at Veolia also means:

• An attractive salary and a company car;
• A cafeteria plan;
• 36 vacation days;
• A good work-life balance;
• A great working environment within a dynamic and fast-growing team;
• Group and hospitalization insurance;
• Meal vouchers, mobile phone and other additional benefits.

Who will you be working for?

Veolia BeLux is part of the international Veolia Group, which provides essential services to citizens and businesses in the areas of water, waste, and energy. We are passionate about the environment. We work together with numerous industries and local authorities to protect the planet and its natural resources. We do this by, among other things, treating wastewater, collecting and recycling waste, generating green energy, and making buildings more energy-efficient. In Belgium and Luxembourg, we employ nearly 4,300 people, spread across 66 operational sites and 12 agencies. We offer a wide range of career opportunities, all within a pleasant and friendly atmosphere across all our locations.

At Veolia, we are proud to be recognized as an equal opportunity employer. In our company, age, background, gender identity, religion, belief, or sexual orientation play no role whatsoever. The only things that matter are the experience, skills, and passion of our colleagues! That is our strength and our richness. We therefore encourage everyone to apply if they meet the minimum requirements for the position. Our goal? To provide all our employees with a respectful working environment — and that starts right from the recruitment process.

Interested in this vacancy?

Apply now and we will get in touch with you shortly!

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.