APAC IT Support

APAC IT Support
Full time, HK Based

Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is a leading premium flash sales concept in Asia and the Middle-East. OnTheList works to minimize the problem of excess stock by turning past-season inventory into sustainable opportunities. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members. Since launching in Hong Kong in 2016, OnTheList has hosted over 5,200 flash sales and has built a community of over 1.3 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai.

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 8.2 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us. Excellence is driven by the cooperation of our teams.

WHAT WE WILL TRUST YOU WITH...

IT Operations & Systems

Configure, maintain, and optimize in-house systems used for sales events to ensure smooth performance and user experience

Support and maintain office IT infrastructure, including Wi-Fi, firewalls, and VPN connectivity

Assist in system improvements and contribute to IT-related projects as needed

End-User Support

Provide timely and effective technical support for hardware, software, and internal systems

Diagnose and troubleshoot issues, ensuring minimal disruption to business operations

Escalate complex issues to relevant teams and follow through to resolution

Deliver clear, step-by-step guidance to users (both written and verbal)

Device & Asset Management

Manage employee IT lifecycle, including onboarding (device setup, account provisioning) and offboarding

Administer Mobile Device Management (MDM) solutions (e.g., Microsoft Intune), including device enrollment and policy enforcement

Maintain accurate hardware inventory, including tracking, maintenance, and disposal

Procurement & Vendor Management

Handle IT procurement processes, including sourcing, purchasing, and vendor coordination

Manage relationships with vendors to ensure timely delivery and support

Cross-functional Collaboration

Work closely with internal teams across regions to identify root causes and ensure smooth execution of IT operations

Support business-critical activities (e.g., sales events) with reliable IT setup and support

WHAT IT TAKES…

Diploma or above in Information Technology or related disciplines

Minimum 2 years of experience in IT support or IT operations

Strong interest in computer systems, mobile devices, and IT infrastructure

Solid troubleshooting and problem-solving skills

Good communication skills with the ability to explain technical concepts clearly

Proficiency in Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Intune)

Basic understanding of networking concepts (TCP/IP, LAN, WAN, VPN)

Experience supporting Windows and/or macOS environments

Experience with Mobile Device Management (MDM) tools (e.g., Intune)

Exposure to IT procurement and vendor management

Hands-on experience with networking equipment (routers, switches)

Basic knowledge of SQL or web technologies (HTML, CSS, JavaScript)

Experience with e-commerce platforms (e.g., Shopify)

Ability to provide technical support in English and Chinese