Anti-Fraud Investigator

At NOVACARD , we’re redefining how people use credit. We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.

About the Role:
We’re looking for an Anti-Fraud Investigator to join the NOVACARD Risk Tech team and help strengthen our fraud prevention and detection framework across global markets. In this role, you will analyze suspicious activities, investigate potential fraud cases, and manage client reimbursement processes. You will ensure timely and accurate chargeback responses, maintain the integrity of fraud-related data, and contribute to improving internal investigation workflows. You will collaborate closely with data, risk, and operations teams to enhance automation, monitoring efficiency, and overall fraud response quality.

Key Responsibilities:

• Process and document fraud cases in internal systems

• Enter and maintain accurate fraud-related data

• Investigate suspicious activities and cases, including those related to phone number changes and payment defaults

• Manage client reimbursement cases, including chargeback responses, internal tasks, and correspondence

• Upload and validate data in the data warehouse (DWH)

• Collaborate with internal teams to improve fraud detection and investigation processes