Anti-Fraud and KYC Analyst with English

About Us

Our mission is to help organizations grow, evolve, and thrive. By integrating modern technology with the best people, we drive businesses forward in sustainable and smart ways. We do this by offering a range of specialist services, from which our partners can pick and choose depending on their needs.

Our range of expert services have been crafted to help businesses modernize and thrive at any point in their journey. They include support, sales, VIP, CRM, Payments, Payouts, Anti-fraud, Risk Management, and more. Whether they’re just starting out and need a hand, or have a huge project in the pipeline, we’re here to guide them and do the heavy lifting where needed. 

Our values center on providing our assistance in a friendly and human fashion, cutting out the corporate tape to deliver a practical and holistic service. We build trust, and value long-term partnerships that allow our customers, and our team to grow together.

YOUR ROLE AND OBJECTIVES:

We are looking for a motivated Anti-Fraud and KYC Analyst to be responsible for identifying and handling suspicious or problematic customer activity, observing customer behavior patterns, reviewing documentation for new customer accounts, evaluate high-risk accounts and analyzing new customer processes and policies. The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative evidence analysis.

YOUR RESPONSIBILITES:

Evaluate New and/or Existing Account Documentation - revision and verification of KYC documents;

Monitor customers and transactional records - in order to spot unauthorized transactions and fraudulent accounts;

Review Policies and Procedures - the Fraud & KYC Analyst maintains fraud analysis models to improve the efficiency and effectiveness of the company systems and existing procedures;

Research & Reporting - the Fraud & KYC Analyst generates suspicious activity reports and risk management reports;

Confidentiality - since working with personal data, the Analyst must ensure confidentiality of all information collected during investigation.

YOU ARE IDEAL CANDIDATE IF YOU HAVE:

Excellent communication skills in English, both verbal and written;

Advanced computer skills (Microsoft office applications experience is a must), researching and data gathering skills, good social media knowledge;

Must have good planning and time management/prioritization skills;

Must have strong analytical skills and logical thinking;

Ability to take responsibility and make key decisions even under pressure;

Ability to work independently and with a team in a fast-paced and high volume environment;

Ability to work on shifts (including weekends and national holidays);

Previous experience in this field or as a Customer Support Representative is considered as an advantage.

OUR REWARD TO YOU IS:

Competitive remuneration package and social benefits;

Food vouchers;

Special occasion gift vouchers, Newborn bonus;

Premium Health Insurance coverage;

Free snacks and beverages in the office and Happy Hour on Fridays;

Discount on Multisport or CoolFit cards;

Friendly and young work environment within an inspiring team of professionals;

Strong professional training and regular training sessions in order to enrich your knowledge;

Team-building events and activities;

Great location in Office Park Plovdiv, Blvd Svoboda 65.

If you are interested, please send us CV in English.

All applications will of course be treated in the strictest confidentiality.

Only the short-listed candidates will be contacted!