Analytics Support Analyst

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Analytics Support Analyst, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Analytics Support Analyst, under the direction of the department manager, is responsible for providing analytic support for organizational priorities. This includes monitoring issues that arise on a daily basis, while supporting end users with requests, training/education, and other items. This position also works with Analytics Associates and Analytics Consultants to troubleshoot problems/concerns that arise.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

• Customer Service  • Responds thoroughly and promptly to customer needs and meets Service Level Agreements as defined in conjunction with our customers. Manages customer relationships and follows issues through to closure.  Includes all aspects of customers across the health system. 
• Develops a basic understanding of the business and clinical processes within healthcare and the operational environments at NMHC 

• Communication Skills • Communicates clearly, responsively, and purposely with customers and team members.  
• Develops effective relationships with users and other team members to enhance the timeliness and effectiveness of solutions where appropriate 

• Planning • Seeks to improve talents and skills consistent with overall IS direction 
• Acts as a resource for members of the department 

• Teamwork • Shifts among different support roles as required by the situation 
• Adapts to rapid change and manages multiple priorities 
• Contributes to the Analytics documentation and knowledge bases 

• General Skills • Develops skills necessary to support users and reporting tools while learning the integrations and interactions with the Analytics department 
• Monitors the Service Now queue and resolves issues while maintaining our Customer Service Level Agreements  
• Adheres to and enhances quality-assurance standards, development and delivery methodologies 
• Contributes to analysis relating to build and functionality of reporting tools to ensure reliability for current and/or future use 
• Develops diagnostic skills and expertise to assist with problem determination and solution across the assigned department and variety of reporting tools. 
• Works collaboratively with and supports multi-departmental efforts and projects. 
• Provides training and support throughout the organization for the use of analytics tools. 

Required:

• 0-2 years of experience in a role querying and/or analyzing data. 
• Demonstrated competency with Microsoft Excel, PowerPoint, and/or Access. 
• Effective problem solving and critical thinking skills. 
• Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner. 
• Effective problem solving and multi-tasking skills. 
• Excellent verbal and written communication skills. 

Preferred:

• 1-3 years of experience in a role querying and/or analyzing data 
• Bachelor’s degree in a relevant field. 
• Experience using SQL for data extraction, manipulation, and reporting. 
• Previous healthcare experience, ideally with a health system. 

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.