Analyst / Senior Analyst, Business Strategy and Operations

SquareTrade/Allstate Protection Plans (“APP”) is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Home Depot, Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, APP has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

We’re looking for a self-driven, analytically minded Sr. Analyst, Business Strategy and Operations to join our Supply Chain team focused on In-Home services. This role is ideal for someone who thrives in a fast-paced, remote environment and is passionate about optimizing processes, driving compliance, and strengthening vendor relationships.

You’ll play a critical role in streamlining workflows, enhancing store compliance across 2,300+ retail locations, and managing reporting that delivers actionable insights. You’ll also own key OEM partnerships and collaborate with internal and external teams to improve network performance and partner value.

Key Responsibilities:

• Process Optimization: Identify and implement workflow improvements to reduce touchpoints and introduce automation where possible.
• Store Compliance: Coordinate with Creative, Field, and external teams to drive compliance across thousands of retail stores.
• Reporting & Insights: Develop and manage reporting tools that improve visibility, support compliance efforts, and deliver mutual value to SquareTrade and its partners.
• Vendor Management: Own relationships with OEMs and collaborate with internal Network teams to optimize vendor performance and strengthen partnerships.

• BA or BS required; advanced degree in Supply Chain, Business, Operations, or related field is a plus.
• 3+ years of experience in supply chain, operations, or vendor management.
• Strong proficiency in Excel, PowerPoint, and Word; SQL or data visualization tools are a plus.
• Experience working with Retailers, OEMs, Part Distributors, and Technician Networks.
• Proven ability to manage cross-functional projects and drive outcomes independently.

You're Our Ideal Candidate If You:

• Are a strategic and critical thinker who thrives on independently solving operational challenges with data-driven solutions.
• Have a passion for process improvement and can identify opportunities with minimal guidance.
• Communicate clearly and effectively across teams and with external partners.
• Are a self-starter who can manage priorities and execute in a remote environment.
• Enjoy collaborating with supply chain, creative, and field teams to deliver strategic outcomes.

At SquareTrade you'll have access to: 

• Medical, dental and vision coverage with network optionality to support our dispersed workforce
• HSAs and FSAs
• Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
• $75 monthly allowance to support self-care and well-being
• Up to 4% company match into 401(k)
• Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
• Paid Time Off 
• Work flexibility
• Talent shares
• Tuition reimbursement
• Learning opportunities
• Hybrid work arrangements
• $80 monthly internet connectivity stipend
• Various corporate perks and discounts

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.  

The Team:  http://www.squaretrade.com/leadership   

Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.