Analyst Operations & Client Delivery - Social Impact & Sustainability

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Why this is important to Visa

Visa understands that operating a successful company includes driving business growth, delivering strong shareholder returns and expanding digital commerce in support of local economies.

The Social Impact & Sustainability (SIS) team executes on this belief every day, connecting our shared communities within and outside of Visa. We strive to place Visa at the forefront to power the future of commerce for everyone through inclusive financial products, innovative and impactful solutions, and responsible corporate leadership. Our team works to leverage Visa’s assets, business model and global scale to drive business growth and economic growth, with a focus on communities where we do business. We aim to achieve this by building purpose-driven partnerships and delivering programs that have societal and business benefit, with a particular emphasis on supporting the financial success of small and micro businesses (SMBs).

What an Analyst, Operations & Client Delivery, CEMEA Social Impact & Sustainability does at Visa

The Analyst, Operations & Client Delivery, will be responsible for supporting team operations and delivery of impact programs and solutions with clients and partners across Central Europe, Middle East and Africa (CEMEA). The analyst will be expected to develop and leverage a robust understanding of the Social Impact and Sustainability ecosystems, combined with an understanding of Visa’s business and corporate objectives, and engage with other stakeholders and partners of Visa both functionally and regionally, to ensure successful execution and delivery.

Key Responsibilities:

• Program and Solution Delivery• Support the end-to-end delivery of client products, services, and event activations.
• Manage project timelines, task lists, and deliverables to ensure on-time execution.
• Serve as a point of contact for internal teams to coordinate client-related tasks
• Coordinate event logistics, including scheduling, vendor communication, and on-site support.
• Track and update project progress in internal systems and tools.
• Identify and escalate potential risks or issues to delivery leads.
• Provide post-delivery support, including gathering client feedback and supporting reporting needs.

• Stakeholder Engagement• Understanding the social impact & sustainability landscape and identify trends that are relevant to Visa’s strategy, programmes, and objectives

• Business Planning & Operations• Supporting CEMEA SIS across finance and international operations, with dotted line reporting into the global Senior Director, SIS Business Planning and Operations
• Supporting SIS’s input into Visa’s client engagements, presentations, and RFP responses across CEMEA
• Facilitating the creation and syndication of regular updates and reporting to all levels of Visa management on key metrics and objectives

• Bachelor’s degree in business administration or relevant field
• 2-3 years of experience of working in relevant fields is preferrable
• Highly motivated self-starter who is comfortable with ambiguity and eager to identify opportunities and solve problems
• Team player with a willingness to pitch in on a variety of projects and deliver high quality work with excellent attention to detail
• Ability to synthesize complex ideas with a passion for developing clear, effective, and compelling presentations
• Demonstrated creative problem solving with an ability to collaborate and build consensus across stakeholders
• Interest in developing rigorous, fact based, quantitative analysis to support recommendations.
• Great communication and presentation skills
• Able to work independently, and with broad instructions
• Strong teamwork, interpersonal & relationship-building skills
• Project management experience
• Highly proficient in PowerPoint and Excel, with strong analytical and critical thinking skills
• Prior experience in social impact and/or payments preferred
• Arabic will be preferable

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.