Analyst, Hosted & Feeds - Order Fulfilment

The Global Center OFS team's purpose is to work on orders/activities raised by the OMS teams in Global Center and the regional centers for fulfilment.

The OFS Team also performs key compliance functions for the order fulfilment, maintains product administration and constantly strives to improve the way that we run the external and internal order process to help improve our service to customers, to consistently enhance customer experience through improving timeliness in service delivery by meeting the guaranteed average turnaround time, based on agreed product/process guidelines.

You will be responsible for troubleshooting and resolve queries and issues. Display proficiency and knowledge to handle sophisticated requests and build better understanding of business, upstream and downstream processes.

Handle the order process for select products this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.

Responsibilities:

• Be part of Order Fulfilment process and act as a point of contact for providing updates to the team on any changes and new requirements from an entitlements' perspective.
• Consistently meet average productivity targets on transactions daily to handle simple and complex requests, products, systems and accounts with advanced knowledge of process and systems
• Display strong process and system knowledge to independently resolve difficult requests and urgent requests
• Analyze data and reports related to transactions
• Flexible to work in shifts mostly AMERS shift.
• Bring up all delays to internal groups including to the senior members of the team as appropriate.
• Accountable for meeting and maintaining defined standards for quality and productivity.
• Handle internal customer queries and communication in a professional and service-minded manner ensuring.
• Be a teammate and ensure that internal and external customer's requirements are met.
• Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
• Meet agreed volume, service and quality targets.

Qualifications & Experience Required

• Bachelor’s degree experience is an added advantage
• Excellent interpersonal skills
• Highly customer-centric, with a passion for high quality output and for delighting the customer.

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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