Analyst, Customer Insights

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.

We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.

For more information, visit arcadia.io.

Why This Role Is Important To Arcadia

The Analyst will join the Customer Insights team of a high-growth Population Health and Analytics software company. This role reports to the Manager on Customer Insights, and will involve creation of high value analytics and reporting for Arcadia customers.

The ideal candidate loves data and wants to make a difference. We are seeking individuals who rely on data analysis, metrics, and visualizations to make decisions and are passionate about improving the way healthcare is delivered to millions of patients across the country. You should be eager to share healthcare and business intelligence expertise to help Arcadia’s customers unlock more from their data.

What Success Looks Like
In 3 months
- Gain familiarity with Arcadia’s data model, processes, and existing products
- Learn the Analytics team’s reporting tools (Redshift, QuickSight, DBT)
- Understand your core client’s needs by reviewing written materials and engaging with our team
- Become an expert in Arcadia’s dashboard self-authoring product and how to empower our customers
- Onboard and shadow with your core teammates

In 6 months
- Be building value-add reporting for customer base
- Provide direct support to client with technical and healthcare subject matter expertise and coaching, especially on customer-authored dashboards and reports
- Maintain clear documentation that helps drive decision making forward
- Provide support and coverage to your teammates as needed on multiple complex projects using SQL and Dashboarding expertise
- Consistently bring thought leadership to the creation of analytics products

In 12 months
- Maintain strong support for core client, while expanding portfolio to multiple customers
- Be able to serve as subject matter expert on Arcadia’s dashboard self-authoring product
- Proficiently manage multiple customer projects with on-time deliverables of creative insights
- Continued support and coverage of our team’s portfolio of work, building towards ownership of work

What You'll Be Doing:
• Assist in development of complex SQL data models that support large scale Behavioral Health performance monitoring and Risk Stratification algorithms that impact members and health plans
• Support delivery of customer-facing dashboards, reports, and presentations distilling complex information into concise visuals and written insights to support critical decision points
• Deeply support our customers’ use of Arcadia’s analytics products including query- and dashboard-building platforms, providing hand-holding and co-development of code and content to clients
• Collaborate with talented colleagues – Product Managers, Analysts, and Data Scientists – across teams

What You'll Bring:
• 2+ years of healthcare analytics experience
• Passion and patience for documentation and hands-on client support
• Comfortable speaking with clients about their objectives and translating those into deliverables
• Experience analyzing healthcare data
• Experience with project planning and timeline management on complex analytic projects
• Ability to query and manipulate relational databases with SQL
• Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI
• Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving

Would Love for You to Have:
• Experience working at or with government agencies, behavioral healthcare providers, health plans
• A passion for communicating data through clear and compelling visual design
• Experience hands-on coaching on technical tools in a virtual environment
• Experience with healthcare quality measure specifications and claims data
• Experience with the AWS platform
• Advanced SQL skills with version control (Github), and DBT
• Experience using collaboration tools such as Jira and Confluence

What You'll Get:
• Contribute to high visibility, high impact customer innovation in Behavioral Healthcare monitoring at massive scale
• Analyze large data sets on Arcadia’s custom data model built by analysts for analysts
• Create value add IP, including predictive models, and quickly distribute it to Arcadia customers
• Support a variety of customers in the healthcare space – all focused on pulling healthcare tech into modernity
• A collaborative team with decades of collective experience in population health and data science
• Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care, and how
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Be a member of the Arcadian and Barkadian Community
• Competitive compensation and amazing benefits including FTO

About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.