Analyst, Client, Financial Institutions

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

• Research, analyse and understand individual clients in terms of business model, strategic levers, business drivers and financial metrics.
• Contribute towards coordinating the client service team (CST) meetings by preparing the logistics, agenda and content management.
• Work closely with team members to compile and review individual client information into reports, documents and dashboards on client engagement levels, sales activity, business pipeline and value proposition profitability to provide input into the CSTs opportunity identification, budget planning and performance forecasting.
• Collate relevant information and data for the purpose of tracking performance metrics that inform client, sector and market trends to support the origination of clients and sustainable solutions.
• Build client centric, sustainable relationships with counterparts at the client, to enable the delivery of relevant SBG value propositions/ solutions that contribute towards the clients growth and grow share of wallet.
• Prepare materials to drive a successful engagement (e.g. pitch books, RFPs, client presentations, case studies).
• Organise and attend client visits in support of the CC and broader CST, maintain ongoing client dialogue and support solutioning and cross selling.
• Co-ordinate internal stakeholder sessions, prepare and present client information and follow up on actions arising to drive integration and client centricity in delivering against existing and new opportunities.
• Liaise with internal functions (e.g. Product lines, Operations, Credit Risk) to support the day-to-day client relationship management and resolution of client escalations.
• Support the credit process and other relevant workflows between credit and coverage by assisting with credit applications, support NBAC (New Business Approval Committee), excess management escalations, and compliance related issues to support client risk strategy.
• Track and monitor client financial performance, including information undertakings and covenant compliance and escalate where required.
• Adhere to applicable CIB policies, systems, processes and procedures to ensure the compliance and fulfilment of all relevant risk, regulatory and business control requirements.
• Contribute towards realising the Coverage and CIB desired culture by modelling and displaying appropriate behaviours, collaborating across the business and promoting teamwork.

First degree in Business or any relevant discipline

Experience Required

• Demonstrate a basic understanding of the CIB Client Coverage capability and operating environment.
• Basic understanding of credit and risk. 
• Exposure to and limited experience in portfolio management. 
• Demonstrated experience working in cross functional teams to deliver comprehensive client experience. 
• A track record conducting research and analytics, supported by strong computer proficiency skills.

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Developing Expertise
• Embracing Change
• Following Procedures
• Managing Tasks
• Meeting Timescales
• Producing Output
• Pursuing Goals
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Client Servicing
• Data Analysis
• Data Management (Administration)
• International Market Knowledge
• Local Market Knowledge
• Project Reporting
• Root Cause Analysis