Analyst, AI Operations - Agentic AI

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

About the Role

We are seeking a highly analytical, creative, and energetic Associate to join our Agentic AI team. This is a unique, high-impact, and transformational role where you will work at the very frontier of applied agentic AI, helping to shape, improve, and scale the intelligent systems that will redefine how our business operates.

You will sit at the critical intersection of business insights, product, operations, and our local market teams. Your mission is to accelerate our improvement cycle by rapidly experimenting with and implementing enhancements while ensuring our revolutionary AI agents are launched smoothly and adopted successfully across the globe. This is a hands-on role for a sharp, commercially-minded problem-solver who is excited to directly build the future of our company.

What You'll Do

• Analyze agent performance and user feedback in collaboration with Product Analysts to identify opportunities for immediate improvement.

• Design and execute rapid experiments to enhance agent behavior, primarily through prompt engineering and adjustments to the agent’s knowledge base.

• Manage and curate the content and data that fuel the agent’s responses, ensuring its knowledge is accurate, relevant, and effective.

• Support the go-to-market (GTM) strategy for new AI agent features, from planning and coordination to launch and post-launch monitoring.

• Collaborate closely with Product, Engineering, Data Science, and local teams to ensure a smooth rollout of new capabilities, providing clear business context to guide technical solutions.

• Manage operational readiness for agent deployment, which includes training local teams, localizing knowledge bases, and defining clear operating procedures.

• Gather and synthesize feedback from our markets and users to uncover friction points and inform the product improvement cycle.

What You'll Need

• 1-2 years of experience in a strategic role in a fast-paced environment such as a startup, scale-up, VC, or strategy consulting.

• Exceptional problem-solving skills, with an ability to break down complex issues, form hypotheses, and test solutions quickly.

• An execution-focused mindset with a proactive attitude and comfort navigating unstructured projects.

• Comfortable with both understanding business needs and engaging with technical concepts.

• Strong communication and collaboration skills, with the ability to align and work effectively with diverse stakeholders.

• Good commercial sense and an ability to understand how product features create value for users and the business.

• A genuine curiosity and passion for Artificial Intelligence and its practical applications.

Nice to have:

• Experience with data query languages (like SQL) and programming languages such as Python.

• Experience working with product or data teams.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.