Analyst, Accounts Receivable

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 22K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Analyst, Accounts Receivable

Why We Have This Role

Qualtrics is a rapidly growing software company that specializes in experience management technology to address global experience gaps. With a presence in multiple countries and a commitment to employee development, Qualtrics offers excellent opportunities for career advancement. We are excited to expand our Shared Services Center into Mexico, which plays a crucial role in the Finance organization. The Qualtrics Finance Shared Services Center enhances the efficiency and quality of our finance processes while ensuring global end-to-end process standards.

The Qualtrics Finance Team is looking for that special someone who can leverage their financial knowledge with their love of customer experience to add value to our organization. Do you want to have a huge impact on the company’s financial practice and grow your SaaS skills? Then this is the role for you!

How You’ll Find Success

• Responsible for issuing Qualtrics company invoices and managing all billing-related tasks.

• Acts as a critical link connecting sales, operations, and accounting to ensure a smooth and efficient billing cycle.

• Provides timely, relevant reporting and supports projects for the broader Finance organization.

• Seeking a full-time Finance Specialist skilled at collaborating with internal teams and solving complex problems.

• Role focuses on enhancing the sales and renewal cycle experience for stakeholders.

• Key responsibility includes ensuring accuracy in sales, renewals, and financial forecasting.

How You’ll Grow

• Lead with Influence: Develop your leadership skills, inspiring and motivating within your team.

• Expand Your Horizons: Gain exposure to diverse work cultures and global business practices.

• Become a Strategic Partner: Build strong relationships with senior leadership and contribute to Qualtrics' overall success.

• Make a Lasting Impact: Leave a legacy of positive change, shaping the future of work for Qualtrics employees worldwide.

• As a founding member of the Finance Shared Services Center Team in Mexico, you will get the opportunity to be part of a valued group that contribute the success and development of Finance as well as the overall company.

Things You’ll Do

• Manage a collections portfolio, facilitate client payments, and handle sales and customer requests via emails and cases.

• Partner with sales to obtain purchase orders and collaborate cross-functionally to improve processes and address inefficiencies.

• Support training of new team members, assist with ad-hoc queries, projects, and auditor requests.

• Follow Qualtrics processes and utilize tools such as NetSuite and Salesforce for case and data management.

• Apply strong analytical skills and financial knowledge to accurately manage collections, sales opportunities, contracts, and monthly financial processes.

What We’re Looking For In Your Resume

• 3-5 years of experience in Accounts Receivable, Collections, or related field

• Proven ability to influence stakeholders

• Proven ability to deliver hard savings, build strong provider relations, and drive change

• Bachelor’s degree required, preferably with a degree in Finance, Accounting, Business Administration, or related field

What You Should Know About This Team

• The CFO & Finance leadership team are highly invested in making the Finance Shared Services team a strong culture

• Abundant learning opportunities - the leadership team prioritizes continual learning

• The opportunity of a lifetime to build a strong Shared Services Center in a fast-growth tech company

• We foster a culture of open communication, innovation, and knowledge sharing.

Our Team’s Favorite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing

• Worldwide and diverse community that enjoys helping each other

• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

• Competitive salary, performance bonuses, and savings investment account.

• Quarterly reimbursement for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.

• Monthly allowances.

• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:

Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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