Analyst, Account Management Performance

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We’re looking for a Senior Specialist, Account Management Performance to join our Commercial team - someone who goes beyond reporting and uses insights to strengthen and grow our restaurant partnerships. In this role, you’ll work closely with Account Management to optimize how our restaurant partners perform on the platform. You’ll deep-dive into KPIs, translate data into clear actions, and help shape everything from menu strategy to customer experience.

If you combine sharp analytical skills with strong business judgment and a clear eye for what drives long-term partner success, we’d love to hear from you.

Your mission

• Drive partner performance, retention, and growth through ad-hoc data analysis for the Account Management department. 

• Monitor and analyze core KPIs across the Account Management function, identifying performance gaps and opportunities at partner, segment, and portfolio level.

• Collaborate closely with commercial leadership to define and execute strategies that improve partner results and customer experience.

• Translate performance data into clear, actionable recommendations that account managers can use in partner dialogues.

• Lead or support cross-functional projects involving regional and local stakeholders to enhance partner performance.

• Provide strategic insights and operational support that enable the Commercial organization to scale in a smart and sustainable way.

 

We are looking for someone who thrives on diving deep into large volumes of data, uncovering insights others might miss — a true analytical thinker. You enjoy taking initiative and driving things forward on your own. Your natural curiosity fuels a constant desire to learn and grow, which pairs perfectly with your eye for detail. Accuracy matters to you, especially when it comes to interpreting data and delivering reliable insights. On top of that, you bring a strong business mindset — something we truly value at foodora, where business-savvy minds help shape our success.

Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.

Our recruitment process will include the following:

📞 Telephone interview - Let’s cover the basics!

💡 Psychometric tests via Alva Labs - We use science-based methodology.

🤝 First interview - Time to know each other a bit better!

💼 Case interview - Do your magic and show us your skills!

✔️ Reference- & background check - Final step before we’ll become colleagues.

Start date: Upon agreement

• University degree, preferably in a quantitative or analytical field

• At least 4 years of relevant work experience, e.g. in commercial analytics or performance management

• Experience with data visualization

• Good knowledge of one or more of the following systems: Tableau, Power BI, and/or Salesforce

• Strong Excel skills

• Fluency in English is a must, Swedish is considered a plus

• Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.
• Employee discount at foodora (woho!) and awesome friday breakfasts!
• Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.
• foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and inspiring courses within our learning tool Sana
• Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies… and so much more!
• Awesome AW’s and (pink) parties!