Analista de Suporte Técnico Nível 2 (Remoto - PJ)

Confidential

Remote job permanent

Posted: January 30, 2026

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Quick Summary

Analista de Suporte Técnico Nível 2 (Remoto - PJ) responsável por atender chamadas e solicitações de suporte de clientes, gerenciar tickets no sistema e realizar consultas e atualizações de informações documentadas.

Required Skills

Spanish Engineering Systems Technical Support Ticket Management Vendor Interaction Documentation C2 Level Spanish Technical Knowledge 3+ Years Service Desk

Job Description

Vaga: Analista de Suporte Técnico Nível 2 (Remoto - PJ)

📍 Localização: Remoto - Qualquer cidade do Brasil
📅 Contrato: PJ
💰 Salário: R$ 5.000/mês
🕘 Horário: Segunda a sexta, das 09h às 18h (1h de almoço)
👥 Vagas disponíveis: 1

Responsabilidades:

• Atendimento de chamadas e solicitações de suporte de clientes.

• Gestão e documentação de tickets no sistema.

• Interação e escalonamento com vendors e outros níveis de suporte.

• Consulta e atualização de informações documentadas.

Requisitos:

• Obrigatório: Espanhol fluente.

• Formação em Engenharia de Sistemas ou área similar.

• Conhecimento técnico de suporte nível 2.

• Experiência mínima de 3 anos em Service Desk de TI ou como engenheiro de suporte técnico on-site.

• Habilidades em atendimento ao cliente, boa comunicação e aprendizado rápido.

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