Analista de Soporte Técnico de TI

Confidential

provincia de panama, Panamá Oeste, Panama permanent

Posted: January 30, 2026

Job Description

¡Oportunidad Laboral en Panamá!

Estamos buscando un Analista de Soporte Técnico para unirse a nuestro equipo en Panamá.

Responsabilidades:

• Primer punto de contacto para asistencia técnica a usuarios.

• Soporte inicial para problemas de hardware y software en desktops y laptops, así como en redes.

• Diagnóstico y resolución de problemas en Windows, Mac OS, iOS y Android.

• Configuración y ajuste de hardware, software, impresoras y dispositivos móviles.

• Guía detallada para la instalación de aplicaciones.

• Documentación y registro de incidentes en sistema interno de tickets.

• Escalamiento de problemas complejos a niveles superiores.

• Creación y mantenimiento de documentación técnica y manuales.

• Imagen y despliegue de equipos (laptops, desktops, tablets).

• Gestión y control de inventarios de hardware.

• Coordinación de traslados de oficina, asegurando correcta reubicación de equipos.

• Soporte especializado (White Glove) para usuarios VIP, con capacitaciones personalizadas.

Requisitos:

• Ingeniería en Sistemas Computacionales o carrera afín.

• Conocimiento actualizado en software y hardware.

• Manejo de CRM y herramientas de gestión de tareas.

• Habilidades analíticas, de resolución de problemas y comunicación efectiva.

• Inglés intermedio.

• Organización y gestión del tiempo.

Salario: 1000 a 1200 USD mensuales.

Si cumples con los requisitos y quieres formar parte de un equipo dinámico, ¡envíanos tu CV y contáctanos!

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