Analista de Sistemas

Dedalus

2 Locations permanent

Posted: February 12, 2026

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Quick Summary

Analista de Sistemas

Required Skills

Customer Service Incident Management Remote Support On-site Assistance Shift Management Digital Continuity Problem Analysis Software Installation Documentation Training

Job Description

Do you want a job with a purpose?

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Responsabilidades Principales

Soporte

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Atención y resolución de incidentes nivel 1 y 2.

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Soporte remoto y, cuando sea requerido, asistencia in situ en laboratorios clínicos.

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Participación en sistema de turnos 24x7.

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Gestión de la relación con clientes en operación.

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Monitoreo de la continuidad operativa y mantenciones preventivas.

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Gestión de incidentes, problemas y requerimientos de clientes.

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Apoyo en el análisis de problemas complejos y escalamiento a especialistas o desarrollo.

Implementación

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Instalación, configuración y pruebas de aplicaciones de software middleware.

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Ejecución de pruebas y apoyo a la calidad en el ciclo de desarrollo.

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Análisis y especificación de requerimientos evolutivos.

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Propuestas de mejora continua hacia los clientes

Documentación

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Redacción y mantenimiento de documentación técnica interna y externa

•
Capacitación y formación de usuarios finales en el uso correcto de las aplicaciones.

•
Asesoramiento sobre configuración y buenas prácticas de uso.

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