Analista de Qualidade (Temporário)

Confidential

São Paulo, São Paulo permanent

Posted: January 30, 2026

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Quick Summary

We are seeking a highly analytical and results-driven professional to join our team as an Analista de Qualidade (Temporário) in São Paulo, Brazil. The ideal candidate will have excellent communication skills, a strong analytical mindset, and the ability to work effectively in a fast-paced environment.

Required Skills

Critical Thinking Problem Solving Reporting Customer Analysis Feedback Training Calibration Auditing

Job Description

Na Brasil ESL, estamos buscando um(a) analista para nosso time de Qualidade, para uma vaga temporária de substituição de licença-maternidade (duração de 6 meses).
Buscamos um(a) profissional que seja crítico(a), comprometido(a), analítico(a) e resolutivo(a), para atender às necessidades da companhia. Responsabilidades:

Auditar chamadas (aleatórias, ao vivo, acompanhamento lado a lado, curtas);

Elaborar relatórios de resultados;

Analisar a trajetória e histórico dos clientes;

Dar feedback aos agentes/consultores sobre seu desempenho;

Capacitar os agentes/consultores;

Liderar sessões de calibração internas e externas;

Realizar auditorias focadas;

Gerar planos de ação.

Requisitos (Vaga Interna):

Não possuir registros de processos disciplinares graves nos últimos 6 meses.

Esta oportunidade se aplica a todas as áreas da empresa.

Tempo de casa: superior a 12 meses.

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