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Analista de Qualidade (Temporário)

Confidential

São Paulo, São Paulo permanent

Posted: January 30, 2026

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Quick Summary

We are seeking a highly analytical and results-driven professional to join our team as an Analista de Qualidade (Temporário) in São Paulo, Brazil. The ideal candidate will have excellent communication skills, a strong analytical mindset, and the ability to work effectively in a fast-paced environment.

Job Description

Na Brasil ESL, estamos buscando um(a) analista para nosso time de Qualidade, para uma vaga temporária de substituição de licença-maternidade (duração de 6 meses).
Buscamos um(a) profissional que seja crítico(a), comprometido(a), analítico(a) e resolutivo(a), para atender às necessidades da companhia. Responsabilidades:

Auditar chamadas (aleatórias, ao vivo, acompanhamento lado a lado, curtas);

Elaborar relatórios de resultados;

Analisar a trajetória e histórico dos clientes;

Dar feedback aos agentes/consultores sobre seu desempenho;

Capacitar os agentes/consultores;

Liderar sessões de calibração internas e externas;

Realizar auditorias focadas;

Gerar planos de ação.

Requisitos (Vaga Interna):

Não possuir registros de processos disciplinares graves nos últimos 6 meses.

Esta oportunidade se aplica a todas as áreas da empresa.

Tempo de casa: superior a 12 meses.

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