AML & RG Officer (Day shift)

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

We are seeking a dynamic and dedicated individual to join our team as an AML & Responsible Gaming Officer. In this pivotal role, you will play a key part in ensuring compliance with anti-money laundering (AML) regulations and promoting responsible gaming practices.

Main responsibilities:

✔️ Perform thorough Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), including background checks to verify client identities and source of wealth and assess associated risks.

✔️ Conducting comprehensive background checks to authenticate player identities and evaluate potential risks they may present.

✔️ Conduct internal investigations in response to detected suspicious activities.

✔️ Identify and report any suspicious activities by monitoring triggers, analyzing customer transactions, and scrutinizing activity patterns.

✔️ Escalate cases of suspicious players to senior management and Money Laundering Reporting Officer (MLRO)

✔️ Utilize advanced technology systems and software tools for efficient KYC processes.

✔️ Identifying indicators of irresponsible gambling behavior.

✔️ Engaging directly with players to ensure their gaming practices are sustainable, affordable, and within their comfort zone, contributing to a safer gaming environment.

✔️ Ongoing monitoring of at-risk players, including regular assessments (daily, weekly, monthly) based on their behavior.

✔️ Evaluating the effectiveness of previous interactions with players through behavior checks.

Requirements:

✔️ Knowledge of English (B2+);

✔️ Investigative skills;

✔️ Analytical skills;

✔️ Documentation management skills;

✔️ Attention to details;

✔️ Critical thinking.

Nice to have skills:

✔️ Knowledge of AML and RG processes and regulations (Malta, Sweden, Denmark, Estonia, Romania, Greece, Canada, Italy);

✔️ Risk assessment;

✔️ Other languages (SE, IT, GR, RO, etc.);

✔️ Time management skills;

✔️ Communication skills;

✔️ Technology Proficiency (Onfido, Seon, LexisNexis, PIQ, FaktaKontroll, Kreditz, Confluence, JIRA);

✔️ Teamwork.

What we offer:

✔️ Official employment & Full medical insurance;

✔️ Competitive salary and attractive bonus scheme;

✔️ Working in a dynamic International company;

✔️ Birthday celebration present;

✔️ Ability for career and professional growth within the company;

✔️ Wedding and newborn gifts;

✔️ Time for proper rest and up to 25 working days of Annual Vacation, maternity leave support;

✔️ Breakfast, food vouchers, fruits, and snacks available in the office.

Ready to shine? Let’s make it real.

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