Ambulance Care Assistant (Nights)

We have a fantastic opportunity for Ambulance Care Assistants to join our team based at Ashville Close, Nottingham.

Contract: Permanent/Nights only - working 1900-0700, 3 shifts one week, 4 shifts the next, average of 38.5 hours per week

An Ambulance Care Assistant (ACA) is a hugely rewarding and fulfilling role. Each day, you’ll be helping someone in need, making their lives that little bit easier, and knowing that you make a difference to their day provides you with a real sense of achievement.

Your main responsibility will be transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities. This can be carried out as two-person crews or alone, so it is vital to hold a full UK manual driving licence and to have a good degree of physical fitness.

The start date for this position is 13th April 2026. We can only consider your application if you're able to start on this date.

What benefits can you expect?

£13.21 ph 

Paid holiday entitlement

37.5 hours per week - Full Time Hours / Permanent 

Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.

24/7 online/telephone GP Consultation and access to prescriptions.

2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.

Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.

Access to mental health consultations.

Access to physiotherapy consultations.

Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.

Financial guidance re retirement planning, tax savings and state benefits.

Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.

Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.

Refer a Friend recruitment incentive scheme with financial rewards.

The EMED foundation, to provide support to colleagues and our local communities.

Pension Scheme.

Blue Light Card.

Uniform provided.

EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.

Flu vaccination (through an internal campaign in Autumn/Winter).

Other duties include:

Transporting elderly, sick and vulnerable service users to and from their medical appointments and between healthcare facilities.

Assisting in the transportation of ‘end of life’ service users, ensuring a high level of empathy is present at all times

Building rapport by effectively communicating with patients and their relatives/friends

Responsible for lifting, securing and helping service users in and out of the Ambulance

Assist with the handing over of patients to appropriate staff on arrival at treatment centres/hospital’s or to family/friends at their homes.

Transfer patients from beds to stretchers, chairs to chairs or similar both in and out of hospital and medical/commercial flights.

Assisting service users with challenging behaviour and/or mental health illnesses

Ensuring that the ambulance is kept safe, clean and tidy

To be considered as an ACA, you will need to be:

Committed to patient care

An effective communicator and experience of communicating with others in what can often be emotional circumstances

To be a calm, considerate, careful driver

To have a natural flair for team working and collaboration

Pass an Enhanced DBS check (company funded)

Familiar with the local and surrounding area

Hold a valid UK manual driving licence with less than 6 points

Be physically fit for patient handling and moving.

Be able to work flexible shifts 

Our Values

Collaborative – We work as one team with a shared purpose to meet the needs of our patients, passengers, colleagues, customers, communities, and the planet.
Agile – We listen, learn and adapt to improve the business, each other, and ourselves.
Reliable – We do what we say we will do, we take responsibility and we behave with integrity.
Empowered – We are confident and committed to taking responsibility to deliver the highest quality service.

About Us

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.

EMED Group are committed to providing services for our patients, service users, clients, and community and is supported by employees with an increasing variety of backgrounds. To do this effectively it is essential that we promote equality and embrace diversity and inclusion and treat all of our employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with our aim being to be truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best.

EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.