Ambassador (Loden Hotel)

About Us

Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience!

The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.

The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.

Position Responsibilities 

Reporting to the Front Office Manager, the Ambassador plays a key role in our guest arrival and departure experiences

Immediate engagement in a genuinely warm and friendly manner

Act as an energetic and commanding presence at the Front Door and Lobby Areas

Engage hospitality at all times, acknowledge everyone within your immediate proximity and exchange hospitable eye contact at all times

Work in a consistent “Safe Work Practice” manner at all times

Offer directional knowledge to guests, visitors and neighbours, with proper hand gestures

Respectful to all guests, sensitive, and intuitive to their personal needs

Ensure communication with fellow colleagues is professional at all times

Courteous and professional verbal communication

Periodic skill testing on Vancouver experiences will be reviewed to ensure knowledge is current

Work also as Brand Ambassador for the Hotel and the Company

Take care of guest items, luggage handling on arrival, departure and storage

Support team during "crunch periods," in any capacity

Provide support and assistance as requested or required by the Front Office Manager

Support colleagues in emergency procedures, practical knowledge of the emergency panel

Take care of guest cycling requests, setting up, preparing, and ensuring safety first for our guests with the Electra Townie bike fleet

Ability to Provide general instruction to guests

Timely reporting of any repair deficiencies to Engineering on the Loden Cab/Bike fleet management

Ensure the care of other touch points as needed, such as coordinating urgent dry cleaning/bike services

Visible supportive presence in the hotel lobby, meeting and greeting or fare-welling guests

Ensure that hotel ambiance is in tune - with all 5 senses, an organized and clean surrounding

Provide key touch points for the guest experience, such a taking photos

Skills & Qualifications 

Experience: Hotel experience is an asset, but not a requirement

Ability to converse in a minimum of two languages will be an asset

Knowledgeable of Vancouver and what its surrounding has to offer

Ability to communicate clearly, concisely, and openly

Radiate high energy and demonstrate a knack for building awe-inspiring rapport with their audience

Possess an eye for the smallest detail and maintains a keen sense of urgency

Physically active and fit to perform some of the key labor intensive functions of the role (i.e. can lift upwards of 75-100lbs)

Maintain a flexible performance schedule to accommodate the operational needs of a 24/7 hotel environment

Enthusiastic, participate in a supportive team environment, offer suggestions that will help us continually strengthen what we do

Must have a valid driver's license

Please apply through theloden.ca via the link provided: https://amacon.bamboohr.com/careers/304