Amazon Connect Developer

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are seeking an experienced Amazon Connect Engineer to design, develop, and optimize cloud-based contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, call routing strategies, and AWS services, enabling seamless, scalable, and efficient customer engagement experiences.

Responsibilities:

• Coordinate and perform release planning, routing development, testing, and deployments on the Amazon Connect platform
• Design and implement advanced call routing strategies (queues, callbacks, business hours, emergency messaging)
• Develop and manage contact flows to enhance IVR and customer experience
• Provide technical support and troubleshoot issues related to contact flows and scripting
• Collaborate with cross-functional teams to resolve incidents and ensure smooth operations
• Work closely with architecture teams to support scalable and efficient solutions

• 5+ years of hands-on experience designing and building Amazon Connect contact flows.
• Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing etc.).
• Proficiency in Python or Node.js, or Java with AWS Lambda.
• Familiarity with version control tools (GIT, GitHub, TFS).
• Strong problem-solving, debugging, and troubleshooting abilities.
• Excellent communication and collaboration skills with cross-functional teams and stakeholders.

Nice To Have

• Basic understanding of Genesys contact center environments
• Knowledge of integration to backend systems using application program interfaces (API).

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

All your information will be kept confidential according to EEO guidelines.