Amazon Catalog Team Lead

Role: Amazon Catalog Team Lead

Hours: 9am - 6pm Pacific Standard Time

USD Salary: Negotiable based on experience

The Team Lead, Catalog Management, is responsible for guiding a team's day to day activities, ensuring efficient operations and alignment with business objectives. Following company and department policies and procedures, team leads mentor and train team members and serve as a subject matter expert (SME) or Trainual content owner for specialized department functions.

Primary Responsibilities:

• Through the use of company and department practices and procedures, provides dedicated customer service to clients to ensure a smooth and compliant operation on the Amazon platform and ensures optimized product listings with accurate descriptions and images for clients
• Maintains or exceeds department-established performance standards
• Leads and mentors the team, fostering professional growth and alignment with company goals
• Serves as an SME or Trainual content owner overseeing assigned training curriculum, driving continuous improvement and ensuring team completion targets are met
• Drives strategic initiatives to improve operational performance, profitability, and client satisfaction
• Collaborates cross-functionally with teams to align Catalog department efforts with broader business objectives
• Provides performance insights to management, including reporting on key metrics and team outcomes
• Coordinates and leads team meetings, training sessions, and other development activities
• Discusses anomalies, possible causes, and solutions with the team to ensure alignment with client and company requirements
• Maintains or exceeds department-established performance standards
• Serves as a resource for complex problem-solving, supporting the team in addressing unique or challenging tasks
• Oversees project workflows, ensuring tasks are completed on time and meet quality standards while delegating effectively
• Acts as a primary point of contact for cross-departmental collaboration, aligning team efforts with broader organizational goals
• Ensures team adherence to department standards and best practices for internal tools (e.g., Asana, Vonage, Trainual)
• Other duties as assigned

Requirements:
• Four to seven (4-7) years of related experience in customer support or customer resolution roles or related roles within an eCommerce - Amazon setting

• One to two (1-2) years experience in a senior role. Thorough knowledge of department and departmental processes
• Strong leadership and mentoring skills, with experience in guiding team members to success
• Demonstrates excellent understanding of department practices, procedures, and specialized functions
• Applies good judgment in selecting methods and techniques for obtaining solutions to assigned clients and projects
• Strong project management skills with a track record of leading successful initiatives
• Excellent organizational skills and the ability to manage multiple priorities effectively
• Strong leadership, analytical, and collaboration skills to support both team development and cross-functional success

Benefits:
• Remote Work: Work from anywhere—our team is global, and we value work-life balance.

• Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.

• Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

As part of our recruitment process, all candidates are kindly asked to read, understand, and agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.