Alumni Coordinator

Alumni Coordinator

Location: Pleasant Hill, IA
Full-time 

🔥Join a team that’s changing lives.

➡️At Thrive Now Recovery Centers and our affiliated treatment centers, we are building something different—programs that deliver exceptional, person-centered care and restore hope for individuals, families, and communities impacted by substance use and mental health disorders. Our work is grounded in trauma-informed care, compassion, and integrity, and every team member plays a meaningful role in a client’s recovery journey.

Whether you’re bedside in medical, guiding clinical programming, supporting recovery services, or ensuring smooth day-to-day operations, you’ll be part of a collaborative, mission-driven team that shows up for one another and the people we serve. We offer modern, well-trained workplaces, opportunities for growth, and leadership that invests in your success.

If you’re looking for a place where your work truly matters—and where you’ll make a lasting impact—this is it. We’re glad you’re considering joining our team.

❓About the Role: 

The Alumni Coordinator is responsible for developing, implementing, and sustaining a
comprehensive alumni program that supports patients transitioning into long-term recovery.
This role plays a critical part in improving patient engagement, strengthening continuity of care,
reducing readmissions, and supporting long-term recovery outcomes. The Alumni Coordinator
serves as a bridge between discharged patients and ongoing recovery support services, ensuring
a consistent, patient-centered approach aligned with clinical best practices and regulatory
expectations.
This position partners closely with Clinical, Operations, and Business Development teams to
build a strong recovery community, reinforce aftercare planning, and support value-based care
initiatives.

🗝️ESSENTIAL DUTIES & RESPONSIBILITIES

 Alumni Program Development & Management

Design, implement, and maintain a structured alumni program for discharged patients

Develop and manage an alumni engagement calendar, including groups, events, and
outreach campaigns

Maintain and track alumni participation through CRM and/or EMR systems

Establish consistent outreach cadence (e.g., 30, 60, 90-day and ongoing follow-up)

Build scalable processes for alumni engagement across the organization Patient Engagement & Retention

Patient Engagement & Retention

Conduct post-discharge follow-up calls and outreach to support ongoing recovery

Facilitate alumni support groups (in-person and virtual)

Coordinate peer mentorship opportunities between alumni and current patients

Support relapse prevention efforts through consistent engagement and connection

Promote continued participation in recovery-focused programming

Lead groups in the facility on alumni involvement, service roles and the importance of

Continuity of Care & Clinical Collaboration

Partner with clinical team to support discharge planning and aftercare coordination

 Ensure alumni are connected to appropriate recovery resources, including:

Outpatient services (IOP/OP)

Recovery support groups (e.g., 12-step, SMART Recovery)

Medication-Assisted Treatment (MAT) providers

Reinforce individualized continuing care plans post-discharge

Support warm handoffs and transitions across levels of care

Outcomes Tracking & Reporting

Track and monitor alumni engagement and recovery metrics, including:

Serve as the primary admin for the alumni engagement app; manage access, notifications,
rewards, virtual meetings

Monitor engagement analytics and pull monthly reports covering attendance, check-in rates,
referrals and KPIs

Review reports with leadership and adjust outreach strategy accordingly

Set up RSVP Tracking

Post-discharge engagement rates

Readmission trends (30/60/90-day)

Patient Satisfaction and follow-up outcomes surveys/data

Support data collection aligned with value-based care initiatives and quality measures

Prepare and provide regular reports to leadership on program performance

Event Planning & Community Building

Plan and execute alumni programming, including:

Monthly alumni meetings

Sober social events

Annual Alumni events or reunions

Coordinate monthly graduation/speaker meetings

Coordinate family engagement opportunities when appropriate

Foster a strong, inclusive recovery community culture

Partner with community organization for sober events

Establish and maintain cultural touchstones: milestone recognition walls, name plaques, brick
pathways, or other lasting commemorations

Establish Alumni Committee

Develop the Committee into a self-sustaining leadership body that reduces coordinator
dependency

Business Development & Referral Support

Collaborate with Business Development to strengthen community relationships

Support referral pipeline through alumni engagement and success stories (as appropriate
and compliant)

Assist in building partnerships with community recovery resource

Compliance & Documentation

Ensure all outreach and engagement activities comply with:

HIPAA

42 CFR Part 2

Document alumni interactions in accordance with organizational policies 

✅Qualifications & Knowledge

Required

Personal Experience with recovery – ideally a graduate of program or similar program

Strong understanding of recovery-oriented systems of care

Deep, authentic buy-in to the mission

Knowledge of patient engagement strategies across stages of change

Ability to build relationships and engage diverse patient populations

Strong organizational, communication, and facilitation skills

Proficiency in Microsoft Office and data tracking systems

Valid driver’s license with acceptable driving record

Preferred

Knowledge of ASAM Criteria

Familiarity with 42 CFR Part 2 requirements

Experience with CRM or EMR systems for tracking engagement

Understanding of value-based care and patient outcome metrics

🎓Education & Experience

Required

High School Diploma or equivalent; 2+ years sustained recovery

Preferred

Bachelor's degree in behavioral health, Social Work, Psychology, Marketing, or related
field

·2–4 years of experience in:

Substance Use Disorder treatment

Behavioral health or community outreach

Alumni relations, case management, or recovery support services

Experience working within ASAM Levels 3.5 and/or 3.7 settings

🏢Work Conditions / Physical & Mental Demands

Environment:

Indoor residential treatment setting with moderate activity level.

Physical:

Frequent standing, walking, bending, and lifting up to 50 lbs. with assistance.

Ability to assist clients in physical tasks and respond to emergencies.

Cognitive/Emotional:

Ability to prioritize multiple tasks in fast-paced settings.

Maintain professionalism with clients experiencing withdrawal, emotional distress, or crisis.

Sustain focus for documentation and monitoring responsibilities.

💙Why You’ll Love Working Here

The work we do truly changes lives. We recognize the importance of supporting the people who make that impact possible. When you join our team, you’re stepping into a place that invests in your growth, wellbeing, and long-term career success.

Comprehensive Benefits & Support

We offer a well-rounded benefits package designed to support you at work and at home, including:

ICHRA Health Benefit – choose the health plan that best fits your needs, with premium reimbursement

Dental & Vision Insurance

Employer-Paid Life Insurance, with optional supplemental coverage

401(k) Retirement Plan 

Generous Paid Time Off (PTO) + paid holidays

Employee Assistance Program (EAP)

Clear Career Pathways & Advancement Opportunities

Safe, Trauma-Informed, Supportive Work Environment

Modern Facilities & Updated Tools

Strong, Accessible Leadership committed to your success

Equal Employment Opportunity

We are proud to be an equal opportunity employer. We believe that diversity and inclusion strengthen our organization and enhance the quality of care we provide. We are committed to recruiting, developing, and retaining talented team members from a wide range of backgrounds, experiences, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.