Alternate Payment Method Manager (APM Manager)

About Unlimit

Unlimit is the global fintech powerhouse behind the world’s largest proprietary payments infrastructure.
Founded in 2009, Unlimit operates across 17 global offices with 700+ experts, seamlessly integrating 1,000+ payment methods into a single platform. From London to São Paulo, we empower businesses to scale across borders with a unified suite of financial tools — including payment processing, alternative payment methods, multicurrency business accounts, card issuing, banking-as-a-service, and crypto on- and off-ramps.
Our mission is to break down financial barriers and enable seamless money movement across borders. We give forward-thinking businesses the tools to accept, send, and manage payments effortlessly, wherever they operate.

Alternative Payment Method (APM) Manager
APM Manager for East Africa (based in Unlimit Tanzania office)

The Alternate Payment Manager (APM) manager partners with the Country Head, Product Management team, Implementation Team. Their main goal is to provide a seamless experience between implementation and technical support for all the Unlimit merchants in East Africa; including Tanzania, Kenya, Uganda, Zambia, etc. APMs are crucial in Unlimit’s global strategy as they allow our merchants to meet their customers with payment systems they are comfortable with.

The APM manager manages executes against KPI’s that measure the objectives of our internal and external stakeholders:Net Promoter Score (NPS) of the East Africa merchants (>80%) - they received excellent customer service and are love UnlimitSuccess Transactions Rate (SR) >= 80% for all African based APM’s - Ensure stability and reliability of Unlimit ServiceThe Technical Support Officer in East Africa reports directly to the Head of Products of at Unlimit and works with the local Chief Operations Officers in Africa.

Job description:

Take the lead of implementing each new Merchant in East Africa during the onboarding stage.

Resolving all issues with all APMs raised by Merchants

Facilitate communication between departments such as between the APM’s,Integration, and Product Teams; and look to make the process faster and smoother.

Perform quality control: provide daily testing of Unlimit Transactions and monitor Payments SR

Support API integrations with the clients to achieve successful onboarding to our API products.

Support the sales team during the pre-sales engagement with prospective clients to enable them to propose the right solution to the partners.

Articulate requirements for each integration with detailed user flow and acceptance criteria.

Effectively use data and insights from multiple sources that benefits the organization to make decisions on product management.

Constantly pursue incremental delivery by looking for ways to meet business goals through frequent, measurable product enhancements.

Monitor and improve product health and performance by analyzing transactions, user feedback, and other product metrics.

Prioritize and resolve issues and defects through collaboration within the delivery team and other stakeholders.

Effectively communicate with team members and stakeholders such as banks and processors.

Must be able to prioritize integrations based on business demands.

Ensure appropriate reports are shared in a timely manner with the business team.

When technical issues arise, ensure immediate resolution to prevent gaps in business operation Ensure all services are working as expected without deviations in terms of functionality and charges.

Minimize potential risk of outages that can impact customer experience by proactively planning and providing adequate information on integration to live.

Recommended Skills::
• Fair understanding of Soap and Rest API Design, OpenAPI /Swagger, JSON and XML structures
• Deadline oriented and capable of self-management.
• Strong work ethic demonstrated attention to detail, excellent time management and organizational skills.
• Ability to listen to and understand business needs.
• Sharp analytical and problem-solving skills
• Creative thinker
• Experience working on a Scrum and/or Agile team.
• Fair understanding of Azure boards, confluence or JIRA for user story documentation
• Familiarity with tools such as postman, SoapUI or swagger.
• Ability to review and interpret restful APIs
• Familiarity with agile methodologies.
• Good understanding of product management life cycle
• Good understanding of how payment integrations work.
• Good understanding of software development life cycle.
• Good understanding of requirement elicitation and technical analysis.

Please, note that we only consider applications in English.

Join Unlimit Team now!

Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.