Already living in Greece Dutch part time CS roles for Belgian Energy Company

Mercier Consultancy is excited to present a unique opportunity for individuals already residing in Greece to join a Belgian Energy Company as part-time Dutch-speaking Customer Service Representatives. This role is perfect for those looking to balance work with personal commitments while making a meaningful contribution to the energy sector.

As a Customer Service Representative, you will provide top-notch support to Dutch-speaking customers, addressing inquiries related to energy services, billing, and account management. Your strong communication skills and understanding of customer needs will be essential in ensuring satisfaction and maintaining a positive relationship with our clients.

Responsibilities

• Deliver exceptional customer service in Dutch through phone, email, and chat regarding energy inquiries
• Assist customers with questions about their accounts, billing issues, and service inquiries
• Resolve customer complaints and provide appropriate solutions in a timely manner
• Document interactions accurately in the CRM system and follow up as needed
• Collaborate with internal teams to ensure effective handling of customer needs
• Stay informed about energy market trends and our service offerings

Requirements:
• Fluency in Dutch and English, with excellent communication skills
• Residency in Greece
• In possession of AMKA and AFMI
• Prior customer service experience, ideally in the energy or utility sector, is preferred
• Strong problem-solving abilities and a customer-centric approach
• Able to work part-time hours while living in Greece
• Detail-oriented with strong organizational skills
• Genuine interest in the energy sector and helping customers navigate their services
• Familiarity with CRM systems and customer support software is a plus

Benefits:
• Work for Dutch company
• Work from Home
• No weekends
• Good Salary
• Additional Performance Bonuses
• Indefinite contract
• Training & Career Development