AJC International: Cargo Claims Manager

Cargo Claims Manager

Responsible for claims entry, investigation and recovery of various claims issues related to customer deductions, container demurrage, truck detention, quantity shortages, quality issues, and transit-related cargo loss damage claims in relation to the transportation of our poultry and pork products;

Take ownership of and negotiate named contractual disputes, insurance policy renewals, loss ratios, departmental metrics, and hold limited project management responsibilities;

Record, investigate, and collect claims documentation;

Determine culpability, document, and present claims to appropriate parties;

Prepare claim data reports as needed by management;

Report, analyze, and lead meetings on open/pending claims with manager and Sales Team;

Review, assess, and implement claims prevention policies on a proactive basis;

Identify, construct, and execute project-based departmental and corporate initiatives related to risk management, insurance, and claims;

Analyze and review insurance policy working, coordinating renewal and negotiation of selected policies in coordination of management;

Reconcile and balance monthly claims reports; and

Coordinate salvage sale of rejected products in coordination with and under the guidance of management.

Requirements: This position requires a Bachelor's degree (or foreign education equivalent) in business, economics, or a liberal arts field with significant economics/business-related coursework, plus 5 years of experience in cargo claims administration. Position also requires a Lloyd’s certificate in Maritime disputes & arbitration and the following non-quantified skills/experience: food processing quality claims; marine cargo insurance; import/export documentation; transportation of perishable goods; accounting for claim-related costs and processing of payments; logistics and supply chain management; Incoterms; reporting and analysis of claim metrics and cargo exposures for senior management.

Position is hybrid-remote: must report to office at least 3 days per week.