AJC Freight Solutions: Track and Trace - After-Hours Staffing Support

Position Summary

We are seeking a highly organized and service-oriented Track and Trace After-Hours Staffing Support to provide operational and administrative assistance outside of standard business hours. This role is critical in ensuring continuity of service for enterprise-level accounts, supporting load building, appointment scheduling, and proactive customer communication. The ideal candidate is fluent in English, detail-oriented, and comfortable working in a fast-paced logistics environment during after-hours shifts.

Key Responsibilities

You will take ownership and lead the process for the following areas (not limited to):

Build loads after-hours in the Transportation Management System (TMS) for enterprise-level accounts not integrated through EDI (both over-the-road and drayage).

Ensure accurate and timely entry of customer orders into the TMS system.

Schedule and confirm pickup and delivery appointments with shippers and receivers.

Provide administrative support to facilitate overall account success.

Proactively monitor shipments and provide timely updates to customers.

Respond to customer inquiries and update requests during after-hours.

Maintain clear communication and follow-up on shipment status, changes, and required documentation.

Collaborate with internal teams as needed to ensure smooth handoffs and continuity of service.

Qualifications

Minimum of 1 year of experience in logistics, freight brokerage, track and trace, or customer service roles.

Strong command of English (both verbal and written) is required.

Proficient in Microsoft Office (Excel, Outlook) and able to quickly learn and navigate TMS systems.

High attention to detail with strong organizational and time-management skills.

Ability to work independently and handle responsibilities during after-hours shifts.

After-Hours Schedule Requirement

Wednesday to Friday: 5:00 PM – 10:00 PM

Saturday and Sunday: 7:00 AM – 7:00 PM