AIS Investor Services- Senior Manager

Who we are looking for

This position is within the Investor Services business unit of the State Street’s Alternative Investment Services Group. And is responsible for processing and quality checking of transactions and updating the registers of our clients in response to investor instructions. This role requires day to day oversight/supervision and review of tasks prepared by a client facing team. This role also requires to interacts with all levels of professionals both internally and externally.  Hence a strong foundation of communication and interpersonal skills are essential.

What you will be responsible for

• Supervising hedge fund / private equity investor services team working on end-to-end model.

• Conduct review of daily activities like subscription, redemption, switch, transfer, wire payments, cash reconciliation, statements and contract notes, investor due diligence etc.

• Managers are expected to be fully hands on with process to be able to sign off transactions and other activities appropriate to the roles and business requirements.

• Ensuring that all dealing registration AML and other tasks are processed as per agreed SLA.

• Day to day oversight of processing to ensure quality and timeliness targets are met.

• Timely escalation to senior management for unresolved issues.

• To work with the team, internal departments and groups, on any allocated projects.

• Analyses monthly management information to understand where quality at an individual, process, team level needs to be addressed.

• Facilitate regular team meetings to cascade process updates.

• Set objectives of team members and monitor performance and provide feedback through monthly one to one meetings.

• Provides management and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.

• Assist/prepare monthly KPIs

• Ensure that appropriate and agreed controls is always in place.

• Responsible for the development, recruitment, appraisals and retention of staff.

• Fulfill additional, relevant, tasks appropriate to the role and business requirements.

• Maintaining good relationship with host location, internal and external clients.

What we value

• Interpersonal (relationship builder, respectful, resolves problems, people friendly).

• Communication (presentation skills, listening skills, oral communication skills, allows others to express themselves and written communication skills).

• Strong leadership management and organizational skills are required to develop periodic goals, and manage and motivate team members to attain the established goals.

• Approachable and able to promote teamwork through creative solutions.

• Self-management (adaptability and resilience, learning behavior, integrity and ethics and relationship builder).

• Thinking (creative thinking decision making, input seeking, logical thinking and solution finding)

• Organizational Knowledge (business knowledge, expert knowledge and external events impact)

• Client Service and Quality (quality, relationship building and client satisfaction)

• Administration (Anticipates needs, execution, planning, process specialist, quality seeker and time management).

• Leadership (Addresses difficult issues, builds effective teams focused on goals, champions new initiatives, fosters development, gives timely feedback and coaching, Idea generator and sets challenging performance standards).

Education & Preferred Qualifications:

• 10-12 years relevant financial services experience in Transfer Agency / Investor Services domain

• Knowledge of Transfer Agency operations (Hedge or Private Equity) is mandatory

• Candidate must have a university degree (accounting, business, mathematics, finance or economics)

• Working knowledge of Microsoft packages, including Excel, Outlook and Word. Knowledge of Excel with VBA, is a plus.

• Good English, written and oral communication skills.

• Strong problem-solving skills, detail and result oriented

• Experience in change initiatives, covering areas like process improvement idea generation, with a track record of accomplishment in complex projects and change initiatives.

• Demonstrate a good understanding of Dealing, Registration, Settlements and AML.

• A good understanding of effective risk management.

• Ability to work under pressure meeting challenging deadlines

• Excellent planning and organization skills.

• Flexible approach to work.

• Ability to work on own initiative.

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What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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