Airport Supervisor

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
• Manage the staff at Airport, conduct training and scheduling of the staff.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
• Conduct Performance Evaluations and discipline staff when needed.
• Respond to all guest requests in an accurate and timely manner.
• Take action in all matters related to the safety, security, and well-being of hotel guests and staffs.
• Work closely with all departments to ensure a flawless guest experience and guest satisfaction on arrival and departure including services related to airport.
• Develop, implement and monitor guest recognition program providing operational departments with detailed information regarding guest preferences.
• Ensure that the presentation of airport lounge is kept tidy, well maintained and serviceable at all times, including overseeing the health and safety of guests and on-duty staff.
• Brief and keep the team & all departments updated on the basis of daily operations and other relevant information.
• Responsible for supervising the airport team with daily operations such as arrival experience, check in process and departure experience
• Checks the condition of the airport Lounge including electrical items on a daily basis and follows up on the maintenance whenever required and update
• Must maintain and uphold image and reputation of the hotel at all times.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.
• Welcome and assist all arriving and departing guests at the airport in a professional and friendly manner.
• Coordinate transfer arrangements with the resort team for speedboat, seaplane, or domestic flight connections.
• Escort guests to airline counters, lounges, or transfer terminals as required.
• Communicate promptly with the resort regarding guest arrival and departure updates, delays, or changes.
• Handle guest inquiries, luggage coordination, and any special assistance requests.
• Maintain accurate records of daily arrivals and departures.
• Ensure VIP and repeat guests receive personalized service.
• Uphold resort grooming, appearance, and service standards at all times.

 

• Excellent communication skills.
• Fluent in English and any additional language is an advantage.
• Minimum 2 to 3 years of experience in front office, airport operation ; preferably in a similar quality hotel.
• A friendly, outgoing behavior, able to involve and support operation.  
• Proactive, resourceful and able to work independently.
• Has strong decision-making abilities and able to work in long hours.

• A dynamic work culture in the most beautiful environment
• Competitive Compensation & Benefits Package
• The opportunity to be part of our successful Brands in the Maldives
• Great career development and opportunities with Minor Hotels