Airframer Success Manager(Engineering -Cockpit Display system)

Location: Shanghai, China

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

The Group introduced its aerospace business to China in 1964, and is recognized as a trusted partner for long-term cooperation with the Chinese aviation industry. In cybersecurity and digital identity, Thales has also successfully applied its advanced technologies to mobile communications, fintech, automotive connectivity and software monetization, etc. Thales employs more than 800 people with offices located in 7 cities across China. With R&D centers and innovation hubs established in Beijing, Dalian and Hong Kong, Thales is committed to developing innovative solutions for its customers.

Missions and responsibilities :

• Act as the primary technical onsite representative for Thales Cockpit Display system at customer facilities. Understand and address customer needs, expectations, and feedback, consolidate all the customer information to transmit to French Program Manager and engineering teams, and same in the other way.
• Contribute to the timely installation, integration and validation of Thales Cockpit Display system (hardware and software functions) according to customer planning and program milestones.
• Ensure the onsite training and support over display product usage, IMA tools and SW applications.
• Report troubleshooting of critical system-level technical issues during lab integration, ground testing, flight testing and certification phases.
• Develop and execute action plans in coordination with Thales AVS global engineering teams.
• Participate in customer-led program reviews, engineering meetings and quality reviews.
• Lead regular technical alignment meetings with customer counterparts.
• Prepare and submit regular status reports, issue logs, and technical debriefs to Thales program management and customer as required.
• Manage and track technical exchanges (ECM, ECP, etc.) and maintain an issues/actions database to ensure timely closure.
• Support the resolution of quality findings (e.g., QDN/SCAN) and non-conformances raised by customer, ensuring corrective actions are implemented.

Requirements:

• Bachelor’s degree or above in Embedded System, Avionics, Electronics Engineering, Aerospace Engineering, or related field.
• Five to Fifteen years of hands-on experience in Aviation/Avionics/Cockpit Display system, familiar with DO-160, DO-178, DO-254 at equipment level, has knowledge about C software development, A664P1/P3/P7, A818, A429, A825, A661, A653P1/P4 protocol, DO297, ETSO C113, C153, C209, etc.
• Direct experience working with Airbus, Boeing, COMAC, Embraer, Bombardier, Gulfstream and AVIC or similar aircraft manufacturers is highly preferred.
• Background in Avionics system integration, aircraft certification is a strong plus.
• Mandatory: Fluent in English and Mandarin (spoken and written). Ability to communicate in French would be a great plus.
• Strong technical communication skills with ability to explain complex systems to both technical and non-technical stakeholders.
• Capable of working effectively in a cross-cultural, multinational team environment.
• Experience with troubleshooting methodologies, root cause analysis, and corrective action planning.
• Familiarity with aviation quality standards, configuration management, and certification processes (FAA/EASA/CAAC).
• Proficient in MS Office (Excel, Word, PowerPoint) and technical reporting.
• Able to adapt to irregular working time due to meetings with overseas teams when necessary.
• Able to travel to different cities in China and France for up to several weeks when needed.
• Able to work independently with high autonomy, and has initiative to take on additional roles and projects.

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At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.