Aircraft Maintenance Analyst (Asia Pacific)

About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.

Position Summary:
We are seeking a highly skilled, professional, and customer-focused Aircraft Maintenance Analyst (AMA) to join our elite support team. This role is ideal for an individual with a strong foundation in aircraft maintenance and a passion for delivering exceptional service to customers operating in high-performance aviation environments.
As an AMA, you will serve as a trusted advisor to subscribers of our Traxxall maintenance tracking platform. Your mission will be to deliver premium, personalized support that maximizes the value of our solution enhancing the safety, reliability, and efficiency of their aircraft operations.
The ideal candidate is detail-oriented, possess strong analytical skills, and have a proven ability to work with web-based applications such as Traxxall. This role requires a high level of technical expertise, strong communication skills, and a commitment to maintaining the integrity of our customers' maintenance programs.
Your expertise will be pivotal in driving customer satisfaction, fostering long-term relationships, and ensuring the safety, reliability, and efficiency of aircraft operations

Key Responsibilities:
• Provide expert-level support and guidance to Traxxall users, delivering clear guidance and maintaining strong, professional client relationships while delivering a productive experience.
• Analyze maintenance data and client program details to deliver proactive insights, recommendations, and operationally focused solutions.
• Research and interpret OEM maintenance programs, manuals, regulatory directives, and bulletins to ensure accuracy in maintenance, enrollment, and compliance data.
• Review and process aircraft update files, validate customer-submitted documentation, and resolve discrepancies for newly enrolled aircraft using the Quality Control Findings Report (QCFR).
• Collaborate with internal teams including Technical Publications, Product, and support groups, as well as external partners and repair facilities to improve processes, incorporate ADs/SBs/manual revisions, and maintain timely, accurate maintenance documentation.
• Maintain exceptional customer service by exercising sound judgment, communicating actions clearly, and upholding the highest standards of accuracy, integrity, and responsiveness.
• Track project progress and internal workflow metrics by updating Salesforce enrollment data and recording work hours in TaskRay.
• Build and maintain strong, long-term relationships with clients through clear, professional communication and a deep understanding of their maintenance programs.

Qualifications:
• 5+ years of experience in aircraft maintenance or a related role.
• Experience in maintenance planning
• Proficiency in maintenance management software and tools.
• Ability to troubleshoot and resolve database-related issues.
• Strong analytical skills with the ability to interpret complex data.
• Experience with Salesforce – preferred but not required.
• Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.
• A&P – preferred but not required.

JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.

JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.