Air Import Supervisor

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position

To support the Air Import manager in the smooth running of the department within the branch; I.e. the air import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures.

 

Major Duties and Responsibilities

Operations

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers standard operating procedures are followed as per the DLSOP
• Ensure the system reports including but not limited to the below list are used at the level of frequency mentioned in order to effectively supervise operations:
• Manage all reporting as required

Support the manager in the following areas:

 

• Building and maintaining strong relationships with vendors (airlines, trucking companies, and others)
• Working to be our vendors lowest cost customer promoting market solutions
• Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed

Finances

 

• Meet weekly or more if required with the department manager
• Support the manager as required and applicable in the following areas:

 

• Proactively work to maintain accounts payment within 30 days
• Ensure company credit procedures are followed and utilized effectively
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
• Manage intercompany accounting discrepancies

Sales / Retention

Support the manager and or the sales department where needed:

 

• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Take an active role in the transition of new business/ updates to existing business
• Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS

People

 

• Identify with manager, develop, and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company's mandatory training within the first 6 months
• Support the manager where needed
• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Contribute to the effective weekly department meetings with team
• Review department goals and business plan periodically with team to ensure buy-in and accountability

Systems

 

• Ensure department is using all system tools to their greatest advantage 
• Be open to implementing new system changes and enhancements into your department
• Be involved and suggest system/process improvements
• Set the tone of this environment within your department

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

 

• 2 years of industry specific qualification (country specific)
• Proven supervisory attitude
• Good market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Good computer skills (Excel, Word)

 

Reporting Structure

 

• Air Import Manager

 

Expeditors offers excellent benefits package.