Air Import Coordinator

We’re a multilingual, multicultural, and multi-faceted transportation organization delivering specialized services within the fast-paced world of international freight forwarding and logistics. Our global reach spans all continents through a network of strategic partners.

By committing to the same standards of performance regardless of the location, the language or the local conditions, we meet and frequently exceed the expectations of our customers, whether they are global shippers or local companies. Our high levels of service ensure clients keep coming back to us time and time again for their transportation needs.

 

Job purpose is to co-ordinate the successful routing of import shipments. Job purpose is inclusive of handling files from arranging shipment from start to finish; preparing documents, sending documents to the appropriate parties, invoicing & costing accurately and closing the file in timely manner.

•  Receive, review, and process import documentation from offices worldwide.
•  Confirm terms/acceptance of shipping with Importer of Record.
•  Communicate with worldwide offices/agents regarding proper documentation for imports.
•  Work with brokerage department and outside brokerage firms to obtain Customs release and other   government  agency releases as appropriate, arranging delivery and invoicing the appropriate   account.
•  File E Manifest (Canada) prior to arrival, 4 hours prior / ISF 10+2 Filing (USA)
•  Must be able to work Weekends & Statutory Holidays.
•  Process delivery of cargo, invoicing client/brokerage team, updating tracking system and collection   of receivables within defined Company time frames.
•  Coordinate the release of goods from the carrier, Customs, or other governmental agency   examinations that may be required.
•  Communicate with clients, coworkers, and Team Leader in a clear, concise, and timely manner.
•  Adhere to all domestic and international shipping regulations.
•  Provide excellent and timely customer service, under the direct supervision and advice of the   department Team Leader or Manager, by informing clients of the status of shipments and referring   clients to a higher-level authority when questions are beyond scope of responsibility.
•  Advise department Supervisor, or Manager of any transaction problems or irregularities.
•  Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned   work schedules, and attendance requirements.
•  Perform other duties as assigned.

• Very good verbal communication skills and past customer service experience are required, as

work includes extensive phone contact with carriers and other parties concerning the import

process. 
• Very good written communication skills to compose routine to moderately complex letters and to edit   and proof business correspondence and reports.
•  The ability to organize, prepare, and assemble documents or reports containing data from several       sources.
•  The ability to use Company-standard software for word processing, spreadsheets, etc. to generate   more elaborate reports, charts, and graphs as applicable.
•  The ability to perform the functions of an Import Specialist as needed.
•  College background preferred
•  CIFFA certified is an asset
•  Relevant work experience: 1-2+ years
• Knowledge in Import operations and projects is an asset.

What do we offer: 

• Competitive wages.
• Comprehensive benefits package (after probationary period).
• Opportunities for growth and development (apprenticeship and scholarship programs).
• A positive and supportive work environment.