AI Workflow Specialist

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About The Role

The AI Operations team works directly with US healthcare providers to manage and improve AI-driven medical workflows. As an AI Workflow Specialist / AI Operations Associate, you will be the bridge between advanced technology and real-world doctors. This is a high-level role where you will own the quality of AI outputs, solve complex technical problems, and speak directly with American medical staff and clinic owners. You will work closely with our engineers to fix bugs and improve AI prompts to ensure every medical record is accurate and professional. We are looking for a fast-thinking, independent professional who thrives in a US-aligned remote environment.

What You'll Do

• Customer Relationship Management: Act as the main face of the company for US clinics via Slack, email, and video calls, using a professional and confident communication style.

• Bridge Technical Gaps: Test and update AI prompts and workflows and produces high-quality, accurate medical information.

• Solve Complex Problems: Find and fix issues within our AI systems. When a problem is too big, you will write clear technical reports for the engineering team.

• Review & Fact-Check: Perform detailed quality checks on AI-generated work to ensure it is 100% accurate and follows healthcare privacy rules.

• Suggest Improvements: Watch for gaps in our process and suggest new ways to use AI or automation to make the team faster and better.

• Simplify Tech-Speak: Explain technical solutions to doctors and nurses in simple, easy-to-understand language.

What You have

• Near-Native English: You must speak and write English at an elite level. You should feel comfortable leading a Zoom call with a US doctor or executive.

• AI Knowledge: Hands-on experience using ChatGPT or other AI tools for work. You should understand how to write and "tweak" prompts to get better results.

• Technical Troubleshooting: You are a natural problem solver who can learn new software quickly and fix technical glitches without needing a manual.

• Healthcare or SaaS Experience: Experience working with US customers, medical software, or tech support is a major plus.

• Reliability & Detail: You are obsessed with quality and never miss small mistakes. You can work alone and get things done without someone watching over you.

• Modern Tools: Familiarity with tools like Slack, Notion, Jira, or Zendesk. You should also stay informed about the future of AI standards, such as SOC 4, as the industry grows.

Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.