AI Transformation Analyst (Reporting to C-suite)

Our Journey

ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.

About the Role

We are seeking a high-potential, analytically strong individual to join our team and drive high-impact, global transformation across functions. Reporting directly to the acting Chief Financial Officer, you will work closely with senior stakeholders and operating teams alike to radically streamline workflows and drive efficiencies.

You will combine financial rigor with AI-native ways of working—leveraging automation, data, and emerging tools to drive faster insights, improve decision-making, and execute with excellence across the business.

This role offers significant exposure across functions and is designed to prepare you for future leadership roles.

What We’re Looking For:
AI-Native Mindset (Core Requirement)

• You have hands-on experience building tools and workflows using LLMs (ChatGPT, Claude, Copilot, Cursor, Replit) in either a personal or professional capacity.

• To level-set,

• When tasked with a novel problem statement (e.g. “build a tool to automate contract reviews”), you should be able to build a tool within 30 minutes that works 75% of the time.

• “Hands-on experience” is not querying ChatGPT like a search engine, or beautifying slides with Nano Banana.

• You demonstrate the ability to automate workflows or significantly improve productivity (10x) using AI.

• You know when not to use AI, can articulate why, and are equally comfortable triaging and solving these “non-AI” problems.

Radically New Ways of Working

• You dive deep into first principles and are unafraid of challenging the status quo, even against senior authority.

• You’re naturally inquisitive and skeptical; to you, “this is how we’ve always done it” is shorthand for “we’re not improving”

• You’re self-motivated and want to be stretched, are comfortable operating without clear assigned tasks, and proactively seek difficult tasks to do, even if they’re outside your domain of expertise.

Stakeholder Management

• You’re able to juggle multiple cross-functional projects with limited supervision.

• You communicate excellently – you view healthy friction as a by-product of a high functioning team and are unafraid of saying no.

• You influence without positional authority, driving rapid progress with logic and urgency to the point of discomfort.

Experience & Background

• Either 2–3 years of experience in a consulting or advisory role, or 1-2 years experience as a generalist in early stage (pre-seed) AI-first startups.

• Fresh grads with solid foundational knowledge and proven fluency in AI will be considered equally favorably.

• Specific experience and domain of study is less important, although we have found that candidates from technical / high numeracy backgrounds (e.g. computer science, data analytics, corporate finance) tend to do well.

Analytical & Technical Skills

• Comfort and experience with analytics tools point to data and technical literacy and would be a baseline requirement for this role.

• We look for demonstrable advanced spreadsheet skills, familiarity with SQL, Python, BI tools, and experience with workflow automation tools (e.g., APIs, Zapier, scripts)

What Success Looks Like:
• You will drive transformative change, first within the Finance and Corporate Services functions, then subsequently across the organization.

• You will leverage AI to significantly improve speed, quality, and scalability of finance and strategy workflows

• You will be deployed to solve open-ended, complex problems.

• Most of the time, these problems will have no obvious solutions and significant tradeoffs.

• With time, you will grow into a trusted partner to leadership and a high-potential successor for larger ownership roles

ShopBackers' DNA

• Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

• Hunger - We value hard work, and having relentless drive.

• Speed - We move fast and have a bias for action, all to deliver maximum impact.

• Impact - We focus on results, always aiming for the best possible outcomes and timelines.

• Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

• Be part of a winning team on a journey to global scale.

• Competitive compensation based on your performance.

• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!