AI Support Agent- Slovenian/ Croatian Speaking

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.

We’re looking for AI Support Agents, a sharp tech-savvy communicator to act as the bridge between our AI and our customers. Your goal is to jump into AI chats when a human touch is needed to close a sale, and then use those insights to make the AI even smarter.

Role Requirements:

• You know how to talk to people, handle objections, and guide them toward a purchase.

• You don’t need to be a coder, but you should be comfortable "tweaking" how an AI thinks and speaks.

• You enjoy looking at data to figure out why a conversation didn't go as planned.

• You can switch from "Sales Mode" to "Strategy Mode" without breaking a sweat.

• The role may require availability for five days per week within 24/7 shift rotation.

Role Responsibilities:

• Take over high-priority calls when the AI reaches its limit. You’ll be the person who turns a curious visitor into a paying customer.

• Write and refine the prompts and scripts that the AI uses. If the bot is getting stuck, you’re the one who fixes the logic.

• Watch customer interactions to see where people get frustrated or drop off. You’ll use data to suggest fixes that improve the overall experience.

• Collaborate with Marketing and Analytics to make sure our automated messages stay on-brand and actually drive results.

Our Excellent Benefits:

• Food vouchers (102 EUR);

• Monthly, quarterly, and annual bonuses;

• Appreciation gifts (birthday, wedding, newborn, etc.);

• Up to 25 vacation days;

• 6 undocumented sick leaves;

• Medical insurance and dental coverage;

• Sport card 70% coverage (Multisport and/or CoolFit);

• Office massages;

• Breakfast, lunch & snacks in the office;

• Education budget;

• Monthly team events;

• Great office location.

Grow fast, shine globally

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