AI Support Agent- Romanian Speaking

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

We’re looking for AI Support Agents, a sharp tech-savvy communicator to act as the bridge between our AI and our customers. Your goal is to jump into AI chats when a human touch is needed to close a sale, and then use those insights to make the AI even smarter.

Key Responsibilities:

Evaluating calls: Conducting follow-up calls, and providing feedback.

• Close the Sale: Take over high-priority calls when the AI reaches its limit. You’ll be the person who turns a curious visitor into a paying customer.

• Coach the AI: Write and refine the prompts and scripts that the AI uses. If the bot is getting stuck, you’re the one who fixes the logic.

• Analyze the Gaps: Watch customer interactions to see where people get frustrated or drop off. You’ll use data to suggest fixes that improve the overall experience.

• Team Up: Collaborate with Marketing and Analytics to make sure our automated messages stay on-brand and actually drive results.

What We’re Looking For:

• A Natural Closer: You know how to talk to people, handle objections, and guide them toward a purchase.

• Tech-Curious: You don’t need to be a coder, but you should be comfortable "tweaking" how an AI thinks and speaks.

• Problem Solver: You enjoy looking at data to figure out why a conversation didn't go as planned.

• Adaptable : You can switch from "Sales Mode" to "Strategy Mode" without breaking a sweat.

• Working Hours: The role may require availability for five days per week within 24/7 shift rotation.

Benefits:

• Snacks in the Office;

• 24 days of vacation per year;

• 6 days of paid sick leave

• Attractive office location and facilities;

• Medical insurance;

• Breakfasts and lunches in the office (partially paid by the Company);

• Languages classes (partially paid by the Company);

• Social Club of the Company;

• Birthday, wedding and newborn gifts.

Your potential + our support = success. Let’s make it happen!

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