AI Solution Consultant

Confidential

Aalst, Vlaams Gewest, Belgium permanent

Posted: February 20, 2026

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Quick Summary

As a Senior Solution Engineer, you'll drive customer-focused efforts within the product and internal processes, ensuring technical solutions align with customer needs and driving continuous improvement.

Required Skills

Technical Solution Alignment Problem-Solving Technical Comfort Communication Skills Continuous Improvement Product Insights Functional Analysis Customer-service-oriented Business Consulting Skills

Job Description

About the role

As a Senior Solution Engineer, you'll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. The responsibilities are split into customer-focused and internal/product-focused areas.

Customer-focused responsibilities:

• Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.

• Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.

• Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.

• Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.

Internal & Product-Focused Responsibilities:

• Continuous improvement & training: Identify process enhancements, including opportunities to leverage AI, and train consultants to improve their skills.

• Product insights & strategy: Share customer feedback with internal teams, explore how AI and emerging technologies can support scalable solutions, and contribute to product development by identifying trends and shaping future product directions.

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