AI Project Specialist (Noa Notes)

As part of Docplanner Group, one of Europe’s largest healthtech companies, Doktortakvimi.com is the #1 healthcare platform in Turkey.

With 2,000 team members working across our global offices, we strive every day to make healthcare more human and to simplify the lives of both patients and healthcare professionals.

Over the past ten years of operations in Turkey, we have built a unique and enjoyable culture. In our internal employee surveys, our team members highlighted three key elements that differentiate us from other workplaces: autonomy, the value placed on employees, and flexibility.

We are a team that embraces challenges, works autonomously, and questions the status quo. We are not afraid to experiment — or to fail. We value humility, honesty, and delivering strong business results.

If you’d like to be part of this unique culture, join us!

Job Description

We are looking for an energetic, results-driven Sales & Customer Success Specialist who can take full ownership of the end-to-end customer lifecycle for our AI-powered platform, NOA.

NOA reduces the workload of healthcare professionals, automates operational processes, and enables physicians to dedicate more time to patient care.

To learn more about NOA: https://noa.ai/tr/

In this role, you will be responsible not only for new customer acquisition but also for managing the entire journey — from onboarding and satisfaction to growth and churn management. You will present advanced AI solutions to healthcare professionals, clearly communicate the ROI of our technology, and build long-term strategic partnerships.

 

🎯 Responsibilities

🧩 Solution-Oriented Sales (50%)

• Analyze customer needs and effectively communicate NOA’s value proposition

• Clearly demonstrate the return on investment (ROI) of our AI solutions

• Position prospects accurately and manage the full sales cycle

📈 Sales & Customer Lifecycle Management (30%)

• Manage the entire process from lead generation to closing

• Coordinate post-sale onboarding and ensure effective product adoption

• Regularly monitor customer satisfaction

• Identify upsell & cross-sell opportunities (farming)

• Proactively detect churn risks and take preventive action

🤝 Strategic Customer Relationships (20%)

• Build strong, sustainable relationships with existing and prospective clients

• Closely follow healthcare industry challenges and evolving needs

• Share customer feedback with product and internal teams to contribute to continuous improvement

Qualifications

✨ What Will Make You Shine

• Minimum 1 year of sales experience in the SaaS industry (preferably full-cycle sales experience)

• Experience in post-sale customer management processes (onboarding, farming, churn)

• Excellent presentation and communication skills

• Target-oriented and self-motivated

• Strong persuasion and closing skills

• Interest in and basic knowledge of AI technologies

• Proficiency in CRM systems and sales analytics tools

• Experience in the healthcare industry is a plus

• Experience in preparing strategic sales plans

• Strong analytical thinking and data-driven decision-making skills

• Open to learning and growth-oriented

💸 Attractive and competitive commission structure

⚕️ Comprehensive Private Health Insurance

🌌 Access to the iFeel app for therapy and personal development support

🎂 A paid day off on your birthday to spend with your loved ones

🌅 3 days of paid “Motivation Leave” annually

🏡 Remote work opportunity