AI, Operations & Strategy Associate

At 32Co, we’re on a mission to revolutionise healthcare by empowering generalist clinicians to deliver specialist care to millions of people. Imagine being able to go to your local healthcare professional, and get the quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest AI technology to make this a reality, starting in two multi-billion dollar markets.

Backed by Tier 1 investors from day one, Balderton Capital, investors behind Revolut, City Mapper, and Depop, we’re rapidly expanding our operations across the UK and beyond. With a proven model and strong traction, we have ambitious plans to expand into other healthcare verticals - bringing the same level of innovation and accessibility to new areas of medicine.

Responsibilities will include::
• Design, build, and maintain core AI infrastructure (model hosting, orchestration, data pipelines, evaluation frameworks) to support both internal tools and customer-facing products.
• Partner with cross-functional teams (Product, Engineering, Ops, Commercial) to identify AI opportunities, translate requirements, and deliver scalable solutions.
• Develop and enforce best-practice standards for model deployment, monitoring, observability, performance, security, and reliability across the AI ecosystem.
• Support on integration of AI capabilities into existing systems and workflows, ensuring seamless adoption and measurable business impact.
• Manage data readiness and governance by working with data teams to ensure high-quality training data, feature availability, and compliance with privacy and regulatory requirements.
• Evaluate emerging AI technologies and vendors, make build-vs-buy recommendations, and drive experimentation to keep the company at the forefront of AI capability.
• Create reusable tools, components, and platforms that democratize access to AI across the organization and reduce friction for product and engineering teams.
• Establish feedback loops and performance KPIs to measure model quality, operational efficiency, and impact, iterating rapidly based on real-world usage.

Why Join 32Co?:
• Real-World Impact: Your work will directly translate into improving patient care and helping change lives every day - you will meet the people whose lives you are impacting.
• Build the Future of HealthTech; we’re tackling a multi-billion dollar challenge. Founded by an ex-Oxford doctor and former BCG consultant, with a proven track record of creating the world’s leading Haemophilia management app.
• Competitive Package: A competitive salary based on experience with regular performance reviews
• Founding Team: Work alongside high-calibre, ambitious professionals, including our founders: an ex-Oxbridge doctor and a former BCG consultant with a proven track record.
• Perks: Birthday day off, regular team lunches, quarterly socials, and an annual company retreat.