AI Operations Engineer

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.

As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.

More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.

The AI Operations Engineer exists to unlock faster delivery of new AI functionality by owning the reliability, maintenance, and evolution of production AI-enabled systems. The AI Operations team sits at the heart of Sonatype’s strategy, enabling AI-powered insights that support Go-To-Market and internal decision-making. We operate fast, experiment often, and focus on making sure what we build continues to deliver value long after it reaches production.

This is a mid-level Individual Contributor role with end-to-end ownership of live systems, operating at the intersection of AI, production operations, and Go-To-Market enablement. As AI Ops Engineer, you’ll own the running of AI-enabled systems so our Build teams can focus on what they do best: creating new AI functionality. You’ll ensure our production tools are reliable, secure, and continuously improving — and you’ll have real influence over how those systems evolve.

In summary, this role is ideal for someone who enjoys operating systems end-to-end, improving what already exists, and working close to the business impact of AI.

What you'll do::
• Own and operate production AI-enabled systems deployed in AWS
• Keep systems reliable, secure, and running smoothly as usage scales
• Improve data pipelines so AI-driven insights remain accurate and trustworthy
• Partner with GTM / RevOps to support tools that power how we go to market
• Enhance existing systems based on real user feedback
• Collaborate with IT to build the operational infrastructure that powers our intelligent systems.
• Forge connections between new, cutting-edge tools (including AI-driven solutions) and our existing ecosystem.
• Monitor data pipelines and automated systems, guaranteeing the reliability of the insights we deliver.
• Empower the rest of the business by providing clear, accurate answers to their most pressing questions.

What you bring::
• 3+ years of related experience deploying and operating production systems in the cloud, especially in AWS.
• Strong Python experience.
• Exposure to AI or machine-learning systems in a real-world/industry environment.
• A passion for making things work, and you thrive on ensuring systems are running smoothly.
• Sharp problem solving skills, organization, and attention to detail to create order from chaos.
• Strong communication skills and team work to collaborate with technical and non-technical stakeholders and get things done.
• An eye for AI solutions potential and the will to push boundaries of what's possible.

It'd be great if you also had::
• Experience with Go, TypeScript, or PySpark
• Familiarity with monitoring and alerting tools.
• Interest in improving systems while addressing technical debt.
• Experience in a technical operations, DevOps, or Site Reliability Engineering (SRE) role
• AWS cloud systems deployment
• An understanding of security best practices and principles.

What we're proud of::
• 2025 Best DevSecOps Solution by DevOps Dozen
• Visionary in the 2025 Gartner® Magic Quadrant™ for Application Security Testing
• 2025 DEVIES Award to our SBOM Manager new product for its innovation and impact in developer technology
• 2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
• 2023 Fast Company Best Places for Innovators
• 2023 Gartner's Magic Quadrant
• 2023 Software Report's Top 100 Software Companies
• 2023 BuiltIn Best Places to Work
• 2022 Frost & Sullivan Technology Innovation Leader Award
• 2022 PeerSpot Silver Peer Award in Software Composition Analysis
• 2022 Tech Ascension Best DevOps Security Solution Award
• 2022 NVCT Cyber Company of the Year
• Company Wellness days - We shut down company operations during some days of the year (5 in total) to enable all employees to pursue personal growth and enjoy much-needed and deserved additional rest.
• Paid Volunteer Time Off (VTO)

At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.