AI Enablement Manager (12 months FTC)

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

At Trustpilot, we’re on a mission to make AI a core skill for every employee. As our AI Enablement Manager, you’ll be at the heart of this transformation - building the company-wide AI Centre of Excellence, empowering teams to harness AI for productivity, and creating a vibrant community for AI champions.

This is a role for someone who thrives on driving change, shaping culture, and turning emerging technologies into real business impact.

What you’ll be doing:

• Establish and lead Trustpilot’s AI Centre of Excellence, including the AI Champions network, running regular sessions to share knowledge, inspire innovation, and scale impact across the organisation.

• Build awareness and confidence in AI by designing and delivering workshops, training programs, and internal content, and by bringing in the right partners to upskill our people most cost-effectively.

• Support company-wide initiatives such as quarterly AI demos to showcase practical applications and tangible benefits.

• Partner with digital, product, data, and procurement teams to ensure responsible and cost-effective AI adoption.

• Help establish guidelines for the ethical and effective use of AI, ensuring our approach is future-proof and aligned with our values.

• Stay ahead of AI trends and innovations, translating them into actionable opportunities for the business.

Who you are:

• Proven experience in business analysis, digital transformation, enablement, AI product ownership, or technology consulting.

• Experienced in change management, learning & development, or adoption programs that influence culture and technology uptake.

• Skilled at designing and delivering workshops, training sessions, and educational content for diverse audiences.

• Strong understanding of digital systems, data platforms, and AI tools, with a practical approach to applying them.

• Excellent communicator and collaborator, able to bridge the gap between technical experts and business stakeholders.

• Confident in leading workshops, pilots, and change management initiatives that drive adoption and deliver real outcomes.
Curious and experimental, with a strong interest in how AI can be applied in real business contexts.

• Experienced in project management and agile methodologies, with a track record of delivering business value through technology.

• Familiar with the ethical considerations of AI and able to help shape responsible adoption.

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you

• Competitive compensation package + bonus

• 25 days holiday per year, increasing to 28 days after 2 years of employment

• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community

• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist

• Pension and life insurance

• Health cash plan, online GP, 24/7, Employee Assistance Plan

• Full access to Headspace, a popular mindfulness app to promote positive mental health

• Paid parental leave

• Season ticket loan and a cycle to work scheme

• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for

• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.

• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.

• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

#LI-SK1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.

Any offer of employment for this position will be subject to our standard background checks.